What are the responsibilities and job description for the Box Office Events Ticket Seller position at Lehigh Valley Phantoms & PPL Center?
Position Summary
Under supervision of Manager of Ticket Operations and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at the PPL Center.
This role pays an hourly rate of $15
Responsibilities
- Handle all aspects of taking and processing incoming ticket sales orders from customers at the box office window.
- Answer the Box Office phone line to help customers with questions.
- Check Box Office voicemail messages.
- Help maintain ticketing database in an accurate and reliable manner.
- Smile, greet customers, and answer questions about the PPL Center and ticket operations for it.
- Assist managers in requested tasks including but not limited to light filing, cleaning, and organizing
- Must Be Available for Night and Weekend/Holiday Hours.
Qualifications
- Have excellent customer service skills with a willing and pleasant attitude.
- Strong communication skills with particular attention to detail is a must.
- Must be able to work a flexible schedule, including evenings and weekends.
- Experience with handling cash, debit and credit cards.
- Proficient computer skills including working on windows-based computers and the internet.
- Ability to work independently when needed, but still be a part of the overall team atmosphere helping co-workers and managers as required.
- Ability to handle customer concerns/questions/comments in a timely and positive manner.
- Ability to work under pressure.
- Box Office experience not necessary, but a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $15