Client Specialist

Job Description – Lehigh Valley Style

Are you interested in marketing and supporting successful sales teams? Are you detail oriented and take pleasure in seeing projects through to completion? Are you able to meet deadlines, manage your time wisely and motivate teammates? Are you excited by problem-solving and helping others succeed? Does playing a key role in helping clients meet their marketing goals invigorate you? Are you both fearless and tenacious when asking those clients for money? If so, we have the right position for you.

Innovative Designs & Publishing, a locally-owned, community-focused company, is looking for a Client Relationship Specialist to help support the sales and marketing team at the Lehigh Valley Style Family, This position will be tasked to drive revenue, manage our work-flow process and work with clients to increase revenue, collect ad materials and more. We are looking for a proactive, positive and problem-solving individual who values the success of their clients and the team.

Reports to: Publisher, Lehigh Valley Style

Responsibilities include but are not limited to:

- Help increase revenues by assisting all the Lehigh Valley Style Marketing Advisors (MAs) with their Before Sales Service and After Sales Service work, thereby freeing them up to sell more.

- Before Sales Service includes but is not limited to

- Outreach to local businesses to set appointments. Cold calling prospective advertisers and sponsors. Research and identify new prospects. GOAL: Minimum of 200 outbound calls per week.

- Schedule follow up phone calls and appointments for Marketing Advisors.

- Prepare sales related documents including agreements, proposals and deadlines for our MAs and clients.

- Work closely with internal team to create work schedules and project plans to meet deadlines.

- Understand the current products and services available for multiple brands.

- After Sales Service includes but is not limited to:

- Develop meaningful relationships with customers to build trust and loyalty. Develop relationships with new and existing accounts to identify sales opportunities.

- Communicate regularly with clients to collect materials.

- Address client questions and solve issues related to ad materials and invoicing.

- Robust, ongoing use of our CRM database to manage the sales pipeline and keep account information current.

- Communicate challenges associated with products and work to troubleshoot as needed.

- Grow and manage your own client base to include:

- Clients assigned by the Publisher.

- Social Media posts.

- Directory Sales

- Other duties as our ever-evolving business dictates.

To succeed, candidates be self-driven and driven by success. They must enjoy helping others succeed and have:

- Excellent verbal and written communication skills. They must enjoy talking to people.

- Experience as a media account coordinator or similar customer service/support role.

- Attention to detail.

- A relentless work ethic and take initiative.

- Problem-solving skills

- Experience developing timelines and work-flow systems.

- Strong organizational skills and the ability to multi-task and support a variety of personalities.

- Previous experience in an outbound call center or related sales experience, preferred.

- Excellent computer and CRM skills (MS Office proficiency); including Microsoft Word, Excel, Teams, Outlook, etc.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Easton, PA 18045 (Preferred)

Ability to Relocate:

• Easton, PA 18045: Relocate before starting work (Preferred)

Work Location: In person

Salary : $35,000 - $45,000