What are the responsibilities and job description for the Guest Services Associate position at Lehigh Valley Zoological Society?
Job Description
Job Description
Description :
JOB TITLE : Guest Services Associate
REPORTS TO : Sr. Director of Operations (SDO)
FLSA STATUS : Non-Exempt
TYPE OF POSITION : Part-time (seasonal)
WORK MODEL : On-Site
RATE OF PAY : $10.00
JOB SUMMARY : Guest Services Associates perform a variety of roles to maximize the guest experience. The role changes based on LVZ’s daily needs and as the season evolves. Most assignments are guest-facing and will interact significantly with guests while working at point-of-sale locations. This role involves providing quality customer service, knowledge of our ticketing and merchandise platforms, and being accessible to guests for questions and concerns. Guest satisfaction is paramount to the success of the Lehigh Valley Zoo.
SHIFT : Daytime hours, which will be Wednesday – Sunday starting in November through March. Currently looking for weekday and weekend assistance. Employees in this position may have the opportunity to extend their employment to include our Winter Light Spectacular fundraising event.
MAIN DUTIES AND RESPONSIBILITIES
- Create and maintain a positive experience for all LVZ guests.
- Train for all the department roles and thoroughly learn all roles and expectations.
- Know your Guest Service Handbook and Training Manual to familiarize yourself with Zoo expectations, policies, codes, etc.
- Be accountable for sign-in / sign-out radios and proper usage of radio communications.
- Learn the Safety codes and can confidently react to emergencies.
- Attend the daily Morning Roundup, held 30 minutes before the Zoo opening.
- Remain at your assigned role unless granted permission from your Guest Service Lead or SDO.
- Contribute to daily LVZ cleanup after a shift or closing time as needed.
- Other duties as assigned by Zoo management.
Admissions (Gate / Quad / Office)
Merchandise (POS Locations)
Utility
Clean Team
Requirements : SKILLS COMPETENCIES
Comfortable speaking to small and large groups of people
Always be friendly, outgoing, polite, and professional with guests and staff.
Ability to develop and maintain effective working relationships.
Ability to follow written and oral directions and to exercise sound judgment.
Personal and professional image and demeanor.
Knowledgeable in money handling and essential math skills.
Committed to ensuring “all guests have a positive experience and leave happy.”
Flexibility with schedule; available to work weekends, holidays, and evenings as needed
QUALIFICATIONS AND EXPERIENCE
High school diploma or equivalent preferred
Minors must provide a Work Permit.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully.
Physical Demands : Performing the job duties of this position involves walking throughout the zoo grounds, standing for long periods, and other physical tasks, including sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employees must occasionally lift and / or move / transport up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment : The noise level in the work environment is usually minimal. While performing these job duties, you will sometimes be required to work outside in all weather conditions throughout the day.
Salary : $10