What are the responsibilities and job description for the Service Advisor position at Lehighton Ford?
Lehighton Ford is looking for a personable Service Advisor to act as the liaison between our customers and service technicians. Responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test-driving cars. The selected candidate will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be successful as a Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Essential Job Duties
Lehighton Ford has a track record for success - And we'd like you to be a part of it.
Apply Today!
To be successful as a Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Essential Job Duties
- Greeting customers.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Job responsibilities include tracking the number and type of claims, submit reports to the vehicle manufacturer, maintain accurate knowledge about warranty procedures, and ensure mechanics comply with factory requirements.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Previous Service Advisor experience is preferred.
- The primary qualifications are a high school diploma and customer service skills.
- Candidates should have experience in the automotive field at a dealership and have a strong understanding of automotive technology and the automotive industry.
- Fulfilling the duties and responsibilities of this job requires strong organizational and communication skills as well as knowledge of automotive parts and operations.
- Must be highly motivated, energetic, and detail-oriented.
- Must possess a general computer and office skills along with a working knowledge of automotive repairs.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
- This job involves multi-tasking, working in a fast-paced environment, and understanding complex legal guarantees.
- Medical, dental, and prescription coverage.
- 401(K) with a company match.
- Professional growth and advancement potential.
- Ongoing company-wide training.
- Strong company reputation - A Professional, Enthusiastic, and Supportive Work Environment.
- We offer top industry pay. Motivated individuals can make $75,000 to $100,000 a year.
- Great benefits.
- Reasonable hours.
- Opportunities for growth with on-the-job training.
Lehighton Ford has a track record for success - And we'd like you to be a part of it.
Apply Today!
Salary : $75,000 - $100,000