CUNY EDGE Program Assistant

Company Description

CUNY EDGE is the latest initiative borne of a 20 year partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA) to support public assistance recipients enrolled in college. Launched in 2016, CUNY EDGE provides public assistance recipients enrolled at CUNY with a range of services, benefits, and supports so they achieve academic excellence, graduate on time, and find employment. Key components of the program include academic, personal, and professional advisement, personal development seminars, paid work experience, and public benefits case management assistance.

Role Description

• Support the program's efforts to meet specific numeric goals around student participation,persistence, graduation, and employment
• Monitor and report student engagement, participation in HRA Fellowship Program, Federal Work Study and internships, utilizing the provided data systems
• Complete and/or collect HRA, college, and Research Foundation paperwork
• Provide superb customer service to students, staff, and other college departments;
• Assist in student recruitment; Complete data entry quickly and accurately; Maintain statistical data on program activities and report to funder and Central Office
• Closely collaborate with other college departments including financial aid, the bursar, the registrar, counseling center, etc. to refer students, obtain student information, and receive referrals
• Support student-centered events by reserving space, communicating with students, managing vendors, maintaining RSVP lists, setting up and taking down event, and creating a welcoming,supportive environment for students
• Provide overall administrative support to program
• Maintain student files; and Perform related duties as assigned
• The chosen candidate must be able to work in-person on campus

Qualifications

• Associate's degree required, Bachelor's degree preferred and at least one year relevant experience required, preferably in an educational or social service program serving low-income student.
• Detail-oriented with strong organizational skills.
• Strong communication skills (written, oral and interpersonal) required.
• Demonstrated ability to provide excellent customer service at all times.
• Ability to work with multiple stakeholders in a fast-paced office.
• Proficiency using standard office computer programs, systems and databases.
• Proactive and flexible, with ability to manage a varied workload, deadlines and conflicting priorities.
• Knowledge of HRA system a plus.
• Ability to speak a language in addition to English a plus.
• Ability to work some evenings and weekends.