Employee Benefits Senior Account Manager

TITLE:                        Executive Senior Account Manager                 

DIVISION:                 EMPLOYEE BENEFITS - Newburyport

REPORTS TO:         VP of Client Services

STATUS:                   FULL-TIME; EXEMPT

                                                                    POSITION PURPOSE

The Executive Senior Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth.

                                                                      RESPONSIBILITIES

Essential Functions:

• Client Relationship Management:
• Serve as the primary point of contact for client inquiries and escalated service issues.
• Foster strong relationships with clients and their employees.
• Proactively identify and address client needs to ensure satisfaction and loyalty.
• Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and negotiations on the client’s behalf.

Account Management:

• Oversee the overall management and oversight of assigned agency accounts.
• Provide marketing and underwriting support for new and renewed accounts.
• Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.
• Collect and review census data for renewal and marketing purposes.
• Prepare spreadsheets, proposals, and thorough analyses of options.
• Ensure successful and timely implementation of new and renewed accounts.
• Coordinate communication and enrollment materials.
• Conduct employee open enrollment meetings.
• Manage compliance items, including 5500s, SPDs, and PCORI.
• Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution.
• Review certificates and contracts to ensure they meet client expectations and warranty requirements.
• Stay updated on industry developments and regulations.
• Provide education and support on enrollment platforms and options.

Team Collaboration:

• Build strong partnerships with Producers and Support Teams.
• Contribute positively to the overall success of the Cross Employee Benefits team.

Additional Responsibilities:

• Attend and complete required training sessions and assignments.
• Adhere to department and agency processes and standards.
• Perform other tasks as needed or assigned.
• Maintain accurate databases and files.

                                                      QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and/or ability required. 

• A college degree with a minimum five years of experience in employee benefit account management is required.
• Massachusetts agent's license in Health and Life.
• Excellent communication skills to effectively interact with insurance companies, clients, and prospects.
• High level of patience, empathy, and the ability to work under pressure.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with Salesforce is preferred.
• Strong problem-solving and analytical skills.
• Ability to compose clear and accurate correspondence.
• Creative and effective problem-solving skills