Brand Ambassador (Sales Associate - Bellevue)

Job Overview: Leica Camera is seeking a dynamic and passionate Sales Associate/Brand Ambassador to join our team. As a Sales Associate/Brand Ambassador, you will represent the iconic Leica brand and play a pivotal role in delivering an exceptional customer experience. You will be responsible for promoting and selling Leica products, providing expert guidance to customers, and nurturing brand loyalty.

Role Overview

• Provide premium customer service and maintain superb customer satisfaction before, during and after a sale

• Engage and build relationships with customers by sharing your interest, passion and experience in photography

• Collect customer information and contribute to maintaining the store’s CRM system

• Learn technical and practical features of the entire Leica product line

• Assist customers in the selection of products for themselves and as gifts

• Develop technical and artistic photographic knowledge

  
  

Core Responsibilities

Brand

• Be a genuine Brand Ambassador for Leica. Understand the desire and appreciation of the legacy, technological innovation and exquisite design of our products

• Promote products by liaising with Leica and third party resources

  
  

Photographic Sales

• Assist in providing in-store and off-site demonstrations of full product line, as needed

• Demonstrate technical selling skills and product knowledge for consumer and professional photography and sport optic products

• Cross-sell/promote accessories, Leica Akademie offerings and store photographic exhibits and events as related to product purchase

• Responsible for monthly/yearly sales goals

  
  

Customer Service

• Adhere to premium customer service procedures (‘Thank You’ notes, follow-up e-mails, personal notification of upcoming events, etc.)

• Gather, enhance and maintain customer data for store CRM system

• Assist in developing and maintaining VIP relationships

• Maintain contact with potential and current customers

  
  

Operational

• Ensure cash handling procedures and transactions, orders and paperwork are all completed and maintained accurately

• Maintain store services and physical presentation

• Positively interact and cooperate with all team members

• Such other duties as the General Manager may, at times, reasonably require

• Assist with in store / via phone / via web & social media

  
  

Leica Camera Inc. Support

• Available to provide support for any other Leica Camera Inc. requirement potentially including on-site support to other Leica Stores and consumer shows (i.e. PPE, PMA)