BPO Director - HYBRID

Description

Leica BPO Director

For over a century, Leica has balanced art and engineering, creating iconic cameras and optical instruments that set the standard for excellence in the photographic industry. Known for precision manufacturing and innovation, we deliver unparalleled visual experiences worldwide. Learn more at www.leica-camera.com. We are seeking a passionate professional to join our team and contribute to our legacy of innovation and quality. If you value excellence and want to be part of a brand that embodies authenticity, we invite you to explore this opportunity with Leica Camera.

The BPO Director is responsible for driving large-scale, cross-functional, and cross-platform improvement projects and programs that help achieve the strategic goals of the company. Delivering process improvements in the operational, user experience or cost optimization while limiting extreme events. While this role is an individual contributor, is also be responsible for training and mentoring team members on process improvement methodologies and tools.

• This is a full-time position with full benefits. Start date: ASAP
• Position will report directly to the Vice President of Operations.
• This Is a hybrid role, reporting to the Teaneck, NJ office.
  
  

Essential Duties And Job Responsibilities

• Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost.
• Lead business requirements from Ops and communicate them to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams' roadmap
• Be the Subject Matter Expertise on Technical Tools and Processes for Ops and stay informed about industry trends, emerging technologies and competitive landscape.
• Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Ops organization.
• Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
• Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
• Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement
• Be a champion of data-driven decision-making approach and culture to drive continuous performance improvement.
  
  

Position Requirements

Qualifications

• Master / bachelor’s degree in engineering, or Science, (Engineering background is preferred)
• 5 years of experience in front office or back-office operations related field with minimum 3 years’ experience in a process improvement in evaluating, implementing and managing tools and technologies
• Must have proficiency in Power BI.
• Proficient in process improvement methodologies and experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational costs and bottlenecks
• A strong team player with high Initiative and demonstrated project management skills
• Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back-office operations as well as tools
• Proven organizational and leadership skills to motivate and influence others positively to drive for results
• Be able to manage multiple tasks simultaneously with minimal direction
• Ethics, confidence, managing ambiguity and being open to learning
• Bias towards action and results delivery which are critical in a highly performance oriented environment, passion for quality
  
  

About the Organization Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography. In addition to the Leica Galleries and Leica Akademies spread around the world, there are the Leica Hall of Fame Award and, in particular, the Leica Oskar Barnack Award (LOBA), which is considered one of the most innovative sponsorship awards existing today. Furthermore, Leica Camera AG, with its headquarters in Wetzlar, Hesse, and a second production site in Vila Nova de Famalicão, Portugal, has a worldwide network of its own national organizations and Leica Retail Stores.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.