What are the responsibilities and job description for the Mid-Level Desktop Support Specialist position at Leidos?
Description
NGEN is the largest IT services program for the Navy. As part of the Service Management, Integration, and Transport (SMIT) segment of NGEN, the Leidos team will provide critical infrastructure for the Navy-Marine Corps Intranet, encompassing cybersecurity services, network operations, service desk support, and data transport. Our mission is to enhance the Navy's shore-based networks and data management for improved capabilities and services, ultimately yielding significant cost savings through a unified enterprise network.
At Leidos, we understand that top-tier IT and Engineering professionals have numerous choices for their careers. We believe that your experience with us will significantly benefit both your career trajectory and personal growth.
We are looking for an accomplished Mid-Level Desktop Support Specialist to join our Field Services team, providing on-site support at a government facility in Stennis, MS. This role involves direct desk-side assistance for customers, addressing and resolving IT device issues.
Responsibilities :
- Manage customer requests effectively, ensuring resolutions meet our Service Level Requirements (SLRs).
- Adhere to established ticket-handling protocols.
- Troubleshoot and resolve various hardware and software issues on user computers.
- Complete customer-related tasks punctually.
- Diagnose and repair local and networked Multi-Function Devices, printers, and other hardware.
- Collaborate with colleagues to tackle more complex technical challenges.
Essential Qualifications :
Preferred Attributes :
Physical Requirements :
Join us at Leidos and invest in your future!
Work Location : Government site in Stennis, MS
Salary : $55,000.00
Original Posting Date : 2025-01-08
While subject to change based on business needs, Leidos anticipates this job will remain open for at least 3 days from the original posting date above.
Salary : $55,000
