What are the responsibilities and job description for the User Support Specialist I position at Leidos?
Description
The User Support Specialist will play a critical role in providing exceptional technical support to end-users, ensuring their issues are resolved promptly and effectively. This position involves documenting and tracking support requests to guarantee proper follow-up and resolution.
Key Responsibilities :
- Offer first-level technical support to end-users through phone, email, and on-site assistance.
- Troubleshoot and resolve hardware, software, and networking challenges.
- Document and track all support inquiries using a ticketing system.
- Install, configure, and maintain hardware and software for end-users.
- Provide training and support to end-users for various hardware and software applications.
- Collaborate with other IT teams to address complex issues effectively.
- Stay informed about emerging technologies, recommending upgrades and improvements as necessary.
Requirements :
Education : Bachelor's degree in computer science, Information Technology, or a related field.
Experience : At least 1 year of experience in a help desk support role, covering maintenance and operation of computers and user support. Familiarity with installing new hardware and software on user desktops, as well as troubleshooting hardware and software issues.
Technical Knowledge : Proficient in Windows and Mac operating systems, and the Microsoft Office Suite. Understanding of network protocols including TCP / IP, DNS, and DHCP.
Communication Skills : Excellent verbal and written communication skills, capable of conveying technical information to non-technical users efficiently.
Problem Solving : Strong ability to identify and resolve IT infrastructure issues swiftly.
Attention to Detail : Meticulous attention to detail, ensuring accuracy in routine tasks and documentation maintenance.
Time Management : Possess strong time management abilities to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines.
Certifications : Relevant certifications such as CompTIA A and Microsoft certifications are highly desirable.
Adaptability : Demonstrated ability to learn and apply new technologies quickly.
Additional Preferred Skills : Experience with Livelink, content management systems, and record management systems support.
Original Posting Date : 2025-02-02
This position may remain open for at least 3 days following the original posting date.
Pay Range : Pay Range $44,200.00 - $79,900.00
This pay range serves as a general guideline only and does not guarantee compensation. Factors such as job responsibilities, education, experience, and internal equity will be considered when extending an offer.
Salary : $44,200 - $79,900
