SERVICE ADVISOR

Description

At Riata Ford, we know that our most valuable asset is our people. That's why we've created our Culture and Beyond initiative, focusing on providing the best working environment, nurturing a family-like atmosphere, and emphasizing strong teamwork. By doing this, we cultivate synergy, stability, and productivity within our organization.

With nearly 60 years of history, Riata Ford is a family-owned and operated business, boasting three Ford franchise dealerships and four pre-owned locations across the Austin area. We take pride in offering a hassle-free, family-oriented environment where our customers feel valued, comfortable, and listened to. Our mission is to redefine employee, customer, and community expectations of value and integrity in the auto industry, and we're looking for dedicated, motivated professionals who share our passion to join our team as a Service Advisor.

As a Service Advisor at Riata Ford, you'll play a vital role in helping customers with their vehicle maintenance and repair needs. Your top priority will be delivering exceptional customer service by listening to concerns, providing accurate information on services, and guiding them through the repair process.

You'll also be responsible for managing customer appointments, coordinating with technicians, and ensuring timely and precise documentation and invoicing. Staying informed about Ford vehicles, maintenance schedules, and the latest repair techniques is crucial for success in this role.

To thrive in this position, you must be organized, friendly, and possess excellent communication and interpersonal skills. A professional, well-groomed appearance and a consistent record of customer service success are also essential. You should be team-oriented, self-motivated, and able to work with minimal supervision. Knowledge of Ford vehicles and maintenance procedures is a plus, as is proficiency in basic computer skills, including experience with service management software and point-of-sale systems. A high school diploma or equivalent is required, and prior experience in an automotive service department, dealership, or related field is preferred.

Are you ready to join our team and help us redefine expectations in the auto industry? If so, please contact Will at wrobbins@leifjohnsonford.com or call 512-216-0143 to learn more and apply for this exciting opportunity. We can't wait to hear from you.

Benefits:

• Medical, Dental, and Vision Insurance

• 401(K)

• Paid Time Off

• Flexible Schedules

• Employee Discounts

Qualifications

• High school diploma or equivalent; automotive or technical training is a plus.
• Prior experience in an automotive service department, dealership, or related field preferred.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time-management skills, with attention to detail and accuracy.
• Knowledge of Ford vehicles and maintenance procedures is a plus.
• Proficiency in basic computer skills, including experience with service management software and point-of-sale systems.
• Ability to work a flexible schedule, including weekends and evenings as needed.
• Team-oriented and self-motivated, with the ability to work with minimal supervision.
• Professional, well-groomed appearance, reflecting a positive image of the company.
• A clean driving record and valid driver's license.

The ideal candidate for the Service Advisor role at Riata Ford will possess these qualifications, demonstrating their dedication to providing exceptional customer service in the automotive industry. If you meet these qualifications and are passionate about joining our team, we encourage you to apply for this exciting opportunity."