Acura Service Advisor

The Service Writer/Advisor is the dealership’s first line customer relations and service sale representative. The job involves the proper interface with customers with respect to the initial diagnosis of vehicle problems and the sale of same, communication of relevant information to appropriate service personnel, and the thorough and accurate performance of designated administrative activities. An individual's attitude affects customers, co-workers and job performance. Therefore the position requires that an employee maintain a positive, progressive, cooperative attitude each day, with an ultimate focus on customer satisfaction. Minimum 3 years experience required.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Oversee flow of service lanes. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

What we require:

• A positive attitude while working under pressure in a fast-paced environment
• Capability to prioritize multiple tasks effectively
• Excellent verbal communication skills
• A clean and professional appearance
• Being self-motivated and able to accomplish tasks with little supervision

Our benefits include 401(k), health, dental, vision, life insurance and paid time off. We believe in providing employees with opportunities for professional growth and maintain a great work environment.

We encourage all qualified applicants to submit a resume. Applicants for final consideration will be required to pass drug test and background checks prior to employment. A clean driving record is a must.

Job Type: Full-time

Pay: $45,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Rotating shift

Work Days:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Required)
• Service writing: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $45,000 - $100,000