BOOKING CLERK - Dental Lab

The Company: Leixir Dental Laboratories are full-service state-of-the-art dental labs which offer a complete range of leading-edge dental products. Our labs represent a perfect balance between innovative technology and traditional methods. We are the leader in state-of-the-art cosmetic and restorative dentistry, and our labs are committed to providing you with the best, most up-to-date products and services.

This position is located in our Precision Craft Dental Lab in Smithfield, RI.

Your job:

• Assist and support the department ensuring accuracy in LabTrac and checking the accuracy of the Dentists Rx.
• Assist in keeping the department organized and flagging any late cases.
• Ensure compliance of all client requests and lab procedure authorizations, quality job standards, quality product standards and company policies and procedures.
• Prepare work to be shipped out after QC process; pack and wrap all cases that will be outsourced and are ready for shipping.
• Make non-technical phone calls to the dentist’s offices to retrieve missing information from Rx.
• Maintain professional relationships with key personnel and managers to influence the development of broad company strategies.
• Input the doctor’s prescription details, patient information and due dates in our system accurately to ensure on-time delivery and expedite them through the lab.

Your skills:

• High school diploma or equivalent required.
• Knowledge of dental lab products, materials and techniques preferred.
• Computer knowledge with ability to learn new programs quickly.

Your qualities:

• Display enthusiasm and a positive attitude – you approach challenges with a can-do spirit and inspire others with your positive energy.
• Take initiative – you quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute unafraid to ask questions.
• Autonomous leaner – you can think, act, and pursue your studies independently; you’re motivated to learn about the dental lab space.
• Excellent written and verbal communication – you understand that communication is key in preventing and turning around a subpar poor experience. Excellent communication is precise, clear, compelling, and personable.
• Organized with a strong attention to detail and accuracy.
• Receiving feedback is important to you – you know that coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
• Able to be flexible – you can easily shift priorities and manage your time effectively.
• Diplomatic – you take care to weigh outcomes, think about your response, manage realistic expectation.

Location:

Our network of dental laboratories spans six states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.

Interview Process

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.

• Information Screening: The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
• Panel Interview: 45-minute interview with the Operations Manager. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job’s functions.
• Offer: The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent. At this time, we will complete a background check.

Culture:

Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong – we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork – we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!