What are the responsibilities and job description for the System Engineer position at Lek Technology Consultants Inc?
Job Title:
Service Desk Technician III
Reports To:
Service Desk Manager
Salary Range:
$65,000 - $75,000
Classification:
Exempt – Salary – FT
Locations:
Orlando, FL | Remote (30 miles within zip code 32801 for onsite client visits)
SUMMARY
The Service Desk Technician III is the highest technical support level in the Service Desk department for LEK Technology Consultants, addressing complex client issues that Tier 1 and Tier 2 cannot resolve. This role requires advanced technical expertise in IT infrastructure, systems administration, and networking. The Service Desk Technician III works closely with clients to provide solutions and assists in training Service Desk Technicians I and II.
ESSENTIAL JOB FUNCTIONS
- Resolve highly complex issues related to server configurations, network infrastructure, virtualization, and security.
- Act as a technical resource for escalated issues from Tier 1 and Tier 2, ensuring timely and thorough resolution.
- Configure, manage, and troubleshoot network hardware, firewalls, routers, and switches.
- Assist in the deployment, maintenance, and monitoring of servers, cloud services, and storage solutions.
- Develop and document advanced troubleshooting procedures and knowledge base articles for Service Desk team reference.
- Lead technical projects as needed, collaborating with other IT teams and project stakeholders.
- Proactively monitor network and system health, implementing preventive measures to reduce downtime.
- Design and implement disaster recovery plans for IT infrastructure.
- Develop and conduct training sessions for junior technicians.
CORE COMPENTENCIES
Technical Expertise: Proficiency in network infrastructure, including firewall configuration, vulnerability assessment, and endpoint protection; virtualization, and IT security protocols.
Project Leadership: Capability to manage technical projects, such as system upgrades and disaster recovery plans.
Strategic Thinking: Develops and implements procedures to proactively prevent IT issues and enhance system performance.
Knowledge Sharing: Creates and maintains knowledge base articles and provides training to Service Desk Technicians I and II.
Critical Thinking Under Pressure: Solves high-stakes IT problems with minimal supervision, ensuring timely resolutions.
PHYSICAL DEMANDS
- Remote Work: Employees must have a suitable, quiet home workspace with reliable internet, minimal distractions, and reside within 30 miles of zip code 32801 in Orlando, FL, for onsite client visits.
- Must be comfortable working at a desk for prolonged periods, including extensive computer use.
- Must be able to lift up to 50 pounds at times.
- May be required to work on-call or long hours in case of emergencies.
QUALIFICATIONS
Education: Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
Experience: 4 years of advanced technical support experience, preferably in a managed service provider environment.
Certifications: CompTIA Security , Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or other relevant certifications are preferred.
Knowledge, Skills, and Abilities:
- Expertise in network infrastructure (routing, switching, firewalls) and system administration.
- In-depth knowledge of virtualized environments (VMware, Hyper-V) and cloud services (AWS, Azure).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $65,000 - $75,000