What are the responsibilities and job description for the Administrative Assistant position at Leland?

Job Description

Description :

Join our Team! Leland Management is seeking a part-time (20 hours per week) Administrative Assistant in the Winter Garden area with excellent customer service. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021!

SUMMARY

The Administrative Assistant is responsible for providing administrative support for office staff. Duties may vary from customer service, general office work and administration of internal office processes as required by the community manager. The Administrative Assistant is expected to embrace the honor to serve our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They will also abide by the Leland Promises made to our board members, homeowners, and fellow employees.

ADMINISTRATIVE RESPONSIBILITIES

Assist and support Community Manager and office staff as required.
Create, maintain, and enter information into databases.
Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, mail system, copiers, or phone systems
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
Complete forms in accordance with company procedures.
Conduct searches to find needed information, using such sources as the Internet.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Make copies of correspondence or other printed material.
Learn to operate new office technologies as they are developed and implemented.
Prepare conference or meeting materials, such as flyers or agendas.
Provide services to customers, such as order placement or account information.
Manage projects or contribute to committee or teamwork.
All other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

Promotes Foundation Principals at all times and maintains a positive and respectful work environment.

Approaches work daily with a positive “Can-Do” strategy.

Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented.

Lends a helping hand to the entire team by assisting with acknowledging calls and assistance to incoming calls if appropriate.

Serves as a Helpful Expert in exceeding customer expectations on a regular basis

TECHNICAL SUPPORT

Computer support

Phone support

Telephone Systems

Office Safety and Awareness

Postage / Mailing Equipment

Required Systems Access

PERSONAL SPECIFICATIONS

Communication Skills

Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations

Written Communication - Effectively expresses ideas through a variety of written communications (e mails, reports, memos, etc.), demonstrating strong writing skills

Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills.

Personal Motivation

Commitment - Demonstrates commitment to perform above and beyond the essential functions of the job

Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations.

Teamwork - Ability to work well in a team environment, always willing to assist other employees

Integrity - Maintains social, ethical, and organizational norms.

Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way

Enthusiasm - Displays genuine interest, excitement and eagerness toward job, company, employees, and customers.

Sensitivity - Takes into consideration the feelings and needs of others in plans and actions.

Requirements :

PHYSICAL REQUIREMENTS

Ability to sit for up to eight (8) hours per day.

Ability to operate a personal computer and basic office equipment.

Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day.

Disclaimer Statement : This position description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type.

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