Job Description
Job Description
Salary : Starting at $75,000 annually
Position : Regional Director of Resort Operations
Work Schedule : Salaried, Full-Time position with remote opportunity.
Robust Benefits Package Includes : Medical, Dental, Vision, 401K Program, Company Paid STD & LTD, Life Insurance, & other voluntary benefits.
HOA Board Meetings and Timeshare experience is preferred.
Travel is required for this role.
Position Summary :
Lemonjuice Capital Solutions invests in fractionally owned real estate and upgrades the property to the highest and best use for todays environment. We reimagine the ownership, governance, and operations of the properties.
The Regional Director of Resort Operations functions as the strategic business leader of the Resort Operations Department for several properties within a market. Responsible for achieving property revenue goals, team booking pace goals, owner / guest and team member satisfaction and the financial performance of the department in each participating property. Leads on-property resort operation functions to build long-term, value-based customer relationships that enable achievement of property performance objectives. Evaluates and supports the propertys participation in the various channels (e.g., Human Resources, Finance and Accounting, Revenue Management, electronic channels, etc.) and develops strong working relationships to maximize property benefits. Proactivity with positions and markets each property. Manages the operational budgets to enable development of property specific campaigns, promotions, and collateral to drive revenue and meet business objectives. As the Regional Director of Resort Operations, you would develop and implement multi-property strategies for all participating properties. Strategies focus on delivering exceptional services to meet or exceed the needs and expectations of owners, guests, and team members, and supports return on investment initiatives. Travels up to 30% of the time & performs other reasonable tasks, and functions as requested.
Core Competencies
Driving Operational Goals & Strategy
- Develop strategy to meet team booking goals.
- Ensure that company operational strategies are communicated, implemented, and updated as market conditions fluctuate.
- Partners with Revenue Management for annual pricing process, request for pricing, and development of business plan.
- Ensuring compliance with management agreements, & the condominium associations.
- Determines regional operational communication activities.
- Facilities Overview to include Inspections, Preventative and regular maintenance, Repairs & renovations, planning & execution.
- Financial responsibilities are not limited to but including budget preparation & compliance, timely review & delivery of financials, & forecasting.
Maximizing Revenue & Managing Profitability
Utilizes property evaluation processes to maximize revenue and profits.Evaluates and supports operational participation and performance.Serves as authority on implementation of resort operational projects and goals.Participates in Team calls with members of corporate and operational teams to support the business.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing standard operating procedures, customer correspondence).Managing Public Relations
Serves as the owner / guest / customer advocate.Develops strong community and public relations by ensuring properties participate in local, regional, and national trade shows and client events.Coordinates public relations and crisis communications while acting as the voice of the brand for participating properties.Works with Business Development to ensure property internet sites are updated accordingly and participates in social media campaigns as needed.Building Successful Relationships
Develops and manages internal key stakeholder relationships.Provides leadership as the primary contact for the Resort Operation Managers, property leadership teams, team members.Acts as the liaison within the regional market, with Corporate, Finance & Accounting, Revenue Management, and other property departments as appropriate for participating properties.Works with HOA board members and ensures board meetings are well organized and conducted in the appropriate manner.Providing Exceptional Customer Service
Review social media, owner & guest satisfaction results to identify areas of improvement.Meets with owners / guests and / or during board and owner meetings to obtain feedback on (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels and overall satisfaction.Executes and supports the companys Customer Service Standards and property Brand Standards.Participates in and practices daily service basics of theExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to theGains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program / event.Association Governance
Working knowledge of Association Governing Documents - The Declaration / Master Deed, Bylaws, & Rules & Regulations.Responsibility for compliance with local, county, and state statutes and regulations.Execution of Board, Annual, and Special Meetings : Preplanning & scheduling; Notices, Agenda, organization, & content; Financial presentation; Minutes preparation & approval.Board of Director (BOD) Relations.Managing and Conducting Human Resource Activities
Works with Human Resources, Facilities teams, and corporate entities to ensure compliance with local, state, and federal regulations and / or union requirements.Reviews resort staffing levels to verify appropriate staffing and deployment.Executes departmental and property emergency procedures.Participates recruiting and training.Team development such as rewards, recognition, coaching, & disciplinary actions when appropriate.Management Competencies
Leadership
Adaptability Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting, and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.Driving for Results - Focuses and guides others in accomplishing work objectives.Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements self and / or others to accomplish goals and ensure work is completed.Building Relationships
Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.Global Mindset - Supports team members and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures team members are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of jobs and work processes to best fit the needs and / or support the goals of each of their resorts.Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.Business Acumen - Understands and utilizes business information (e.g., data related to team member engagement, owner / guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function -specific work challenges.Basic Competencies - Fundamental competencies required for accomplishing basic workBasic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audience.Ideal Candidate Profile
Preferred Education and Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience regional management of operations or related professional.4-year bachelors degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in regional management of operations or related professional.Active CAM license or any other property management related certifications is preferred.HOA Board Meetings and Timeshare experience is preferred.Company Culture
Celebrate SuccessStrive for ExcellenceSeek to UnderstandAdapt QuicklyTell the TruthChange ChampionsHuman Centricremote work
Salary : $75,000
