Resort Operations Manager- CC

Looking for a dedicated, charismatic leader to join our Management team at our Caloosa Cove Resort in Islamorada, FL.

Work Type: Full-time, salaried position.

Work Schedule: Tuesday-Saturday. Off Sunday & Monday. 

Experience with timeshares and HOA board meetings is preferred.

Spanish proficiency is preferred.

Robust benefits package available.

Position Summary:

Lemonjuice Solutions invests in fractionally owned real estate and upgrades the property to the highest and best use for today’s environment. We reimagine the ownership, governance, and operations of the properties.

A dynamic and highly organized Resort Operations Manager, to drive the reimagination project plans with clear goals, plans and restructuring processes and regular updates to stakeholders. You will be responsible for creating and executing detailed ADA training, project plans for acquisition, integrations and restructuring with clear identification of resources, dependencies, risks and milestones. You are creative, detail oriented with a passion for working cross-functionally to accomplish the restructuring goals. You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people use and govern excellent undervalued properties.

Your place within this exciting area of travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. Lemonjuice is a place where you can craft your own path to success.

Key Duties/Accountabilities:

• Build institutional and industry knowledge regarding ADA by leveraging the appropriate internal and external resources.
• Develop and implement SOP’s and team member training relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
  • Training all employees, Awareness, Etiquette, Best Practices, Safety Plan.
  • Accessibility evaluation of the property; create a standardized evaluation form for each resort.
  • Add ADA evaluation as a service to other properties.
• Evaluate and implement applicability of the ADA and HUD accessibility provisions in the timeshare, condominium, mixed use, and commercial environments that we manage.
• Work with resort managers to develop programs for guests.
• Guest communication from first point of contact to check out. Digital check in/out texting platform, monitor customer counts/trip advisor comments.
• Participate in the new project on-boarding team to perform initial property and process evaluation relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
• Support Rhea implementation and training initiatives.
• Participate on Project Management owner communications team.
• Assist project managers during property acquisitions, deed swaps, interval purchases. Help develop written processes for employees (SOP).
  
• Support Resort Operations team when on-site staffing support as needed.
• Training Individuals at various properties requiring traveling up to 10% of the time.
• Assist the Project Managers at assigned target property transformation and integration process.
• Coordinate cross-functional activities and decisions with other Lemonjuice teams and vendors.
• Assist the Project Manager with support with project plans and teams to ensure goals and timelines are met.
• Proactively oversee and evaluate operation project activities, build contingency plans, and timely execute corrective action to mitigate risks.
• Communicate project status to senior management and other stakeholders.
• Monitor the process for potential opportunities and issues and escalate as needed to ensure the best outcomes.
• Contribute to the evolution and improvement of the reimagination process by providing feedback and sharing ideas that will increase owner value, drive efficiency, or enhance our technical capability.
• Ability to manage and negotiate within the parameters of legal documents such as contracts, rules, bylaws, etc.
• The ability to negotiate across disciplines.
• Assist the management projects within projected budget and timeline.
• Ability to prioritize multiple demands from various projects and workflow.

Qualities & Characteristics:

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Brand Engagement - Knowledge of brand strategies, business plans, brand positioning, customer psychographics; shares value system and can personally relate with target guest profile.
• General Property Operations - Knowledge of the operating principles and practices of all brand/property specific functions to assist with the support of successful operations of the overall property (e.g.,Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Business Acumen - Understanding and utilizing business information (to manage everyday operations and generate innovative solutions to approach business and administrative challenges).

Preferred Qualifications:

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, marketing, finance and accounting, or related professional area.
• HOA board meetings and timeshares experience preferred.
• Spanish proficiency is preferred.

Company Culture:

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric

Salary : $65,000