Healthcare Hostess

Job Summary:

As a Healthcare Hostess at Lemontree Healthcare, you will be responsible for ensuring that patients receive exceptional food service in a comfortable, caring environment. This role involves delivering nutritious and appetizing meals to patients, catering to their dietary preferences and restrictions, and supporting a positive overall experience during their stay at Lemontree Healthcare. You will also serve as a key communication link between patients, visitors, and the food service team.

Key Responsibilities:

Patient Meal Service:

• Greet patients and provide friendly, empathetic service to ensure a positive dining experience.
• Deliver meals to patients in a timely and efficient manner, ensuring proper food temperature and presentation.
• Ensure that patients' dietary preferences, restrictions, and special requests are communicated to the kitchen and met as requested.

Communication and Coordination:

• Act as a liaison between patients and the kitchen staff to ensure that all meal-related needs are addressed promptly.
• Monitor patient food preferences, allergies, and dietary restrictions, ensuring accurate and updated information is communicated.
• Relay important patient meal information to the nursing and dietary teams, keeping everyone informed of any changes in patient preferences or needs.

Meal Preparation and Setup:

• Assist with meal tray preparation, ensuring that trays are correctly assembled with the correct food items based on individual patient orders.
• Set up dining areas and ensure that patients are comfortable while dining.
• Ensure that meal trays are cleared promptly and that dining areas remain clean and orderly.

Patient Interaction and Support:

• Offer assistance to patients with special needs, such as adjusting meal settings or assisting with opening food packaging.
• Answer questions related to meal options and provide support to patients and family members when needed.

Room and Facility Maintenance:

• Ensure that patient rooms and dining areas are maintained clean and sanitary, adhering to infection control standards.
• Assist with maintaining stock of food service supplies and report any inventory shortages.

Administrative and Recordkeeping:

• Maintain accurate records of patient food preferences, meal deliveries, and special requests.
• Provide feedback and reports to the Food Service Manager regarding patient satisfaction and any concerns related to meals or dining experiences.

Skills and Qualifications:

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in a food service, healthcare, or customer service role is preferred.
• Basic knowledge of food safety and sanitation procedures.
• Familiarity with dietary restrictions and special meal requirements is a plus.

Core Skills:

• Excellent customer service skills and a compassionate, empathetic approach to patient care.
• Strong communication and interpersonal skills to interact effectively with patients, families, and staff.
• Ability to multitask and work in a fast-paced environment while ensuring attention to detail.
• Strong organizational skills with the ability to manage meal schedules and patient orders efficiently.

Physical Requirements:

• Ability to stand for extended periods and walk long distances within the healthcare facility.
• Ability to lift, carry, and transport meal trays and food service items.
• Capable of working in environments with various food and hygiene standards.

Working Conditions:

• Full-time or part-time positions available.
• Flexible shifts may include mornings, afternoons, evenings, weekends, and holidays.
• Work environment includes patient rooms, dining areas, kitchens, and food service areas.

Compensation and Benefits:

• Competitive hourly wage, commensurate with experience.
• Comprehensive health benefits (medical, dental, vision).
• 401(k), paid time off (PTO), holiday pay, and sick leave.
• Employee wellness programs and career development opportunities.

Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.