What are the responsibilities and job description for the Menu Ambassador position at LEMONTREE HEALTHCARE SERVICES LLC?
The Menu Ambassador responsibilities will be but not limited to:
- Understanding patient diets and delivering superb customer service.
- Adhering to hospital policies.
- Taking meal orders at patient bedside and explaining their diet to them.
- Engaging with the patient to get feedback on meals so that adjustments and improvements can be made.
- Assisting healthcare hostess with delivering meals during the shift.
- Communicating with medical staff regarding patient meal request.
- Ensuring meal orders are correct prior to existing the kitchen.
- Documenting meal order mistakes and reporting them to the patient service manager and the food and nutrition supervisor as soon as an error occurs.
- Properly setting trays and removing trays if need be.
- Taking precaution by properly wearing PPE, foaming in and out as well as handwashing when entering and exiting the patient room.
- Reviewing meal selections and resident requests prior to returning to the patient’s room.
- Use of technology (computers or tablets) professional to carry our rounding task.
- Updating hostess about patient preferences.
- Assisting the food and nutrition supervisors as needed.
- Maintain clean workspaces and adhere to safety guidelines.
- Attend training and participate during each session.
- Assist with kitchen prep work as needed.
- Partner with Clinical Nutrition Manager for education materials/resources for patients.
- Strategically plan events or experiences with patient service manager to ensure patient satisfaction.
- Preform other duties as needed.
Qualifications & Requirements
Basic Education Requirement – High School Diploma, must be able to read and understand diets and restrictions, perform simple math and efficient with technology.
Basic Management Experience - N/A
Basic Functional Experience – Be well-versed in-patient diets, regulatory and sanitation practices.
Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.
