Security Services Manager

The Security Services Manager is responsible for overseeing all aspects of security operations within Lemontree Healthcare’s facilities. This includes managing security personnel, developing and implementing security programs, coordinating with external agencies, and ensuring the overall safety of patients, staff, and visitors. The role demands strong leadership skills, expertise in risk management, and the ability to respond effectively to any security incidents.

Key Responsibilities:

• Security Operations Oversight:
  • Lead, direct, and manage all security functions across multiple healthcare facilities.
  • Develop, implement, and evaluate comprehensive security policies and procedures.
  • Conduct regular security assessments and audits to ensure facility compliance with safety protocols and standards.
  • Ensure that security systems (CCTV, alarm systems, access control) are operational and continuously improved.
• Team Leadership & Supervision:
  • Manage and supervise a team of security officers, ensuring optimal staffing levels and performance.
  • Schedule and organize security team shifts to ensure consistent coverage and adherence to protocols.
  • Develop and implement regular training programs for security staff in areas like emergency response, customer service, and security systems operation.
  • Provide ongoing feedback and performance evaluations for security personnel.
• Incident Management & Response:
  • Respond to and manage security incidents, emergencies, and safety concerns, coordinating with internal departments and local law enforcement as necessary.
  • Oversee investigations related to security breaches, workplace violence, theft, or other incidents, ensuring that proper documentation and reports are generated.
  • Ensure that incident reports are accurately maintained and reviewed for continuous improvement.
• Risk Management & Compliance:
  • Identify security risks and develop strategies to address vulnerabilities and improve safety.
  • Ensure compliance with federal, state, and local safety regulations, as well as healthcare industry standards such as HIPAA and patient confidentiality.
  • Collaborate with leadership to ensure that security measures are aligned with organizational goals and patient care objectives.
  • Regularly update and test emergency preparedness and disaster recovery plans.
• Coordination & Collaboration:
  • Serve as the primary liaison for all security-related matters, fostering communication with internal departments, law enforcement, contractors, and vendors.
  • Maintain strong relationships with local emergency response teams, law enforcement, and fire departments for mutual support during crises.
  • Collaborate with healthcare operations leadership to integrate security measures into daily operations without disrupting patient care.
• Security Technology & Systems Management:
  • Oversee the selection, installation, and maintenance of all security-related technology, including surveillance cameras, access control systems, and alarm monitoring systems.
  • Monitor the performance and integrity of security systems and implement upgrades or replacements as needed.
  • Leverage technology to improve operational efficiency and enhance security protocols.
• Emergency Response and Safety Protocols:
  • Manage the development and execution of emergency response plans, including fire drills, evacuation procedures, and lockdown protocols.
  • Conduct regular security and emergency preparedness drills to ensure staff readiness.
  • Lead crisis management initiatives and direct security teams during critical situations.

Qualifications:

• Bachelor’s degree in Criminal Justice, Security Management, or a related field (preferred).
• 5 years of experience in security management, with at least 2 years in a supervisory or managerial role.
• Previous experience in the healthcare sector is a significant advantage.
• In-depth knowledge of security systems (e.g., CCTV, access control) and emergency protocols.
• Strong leadership and decision-making abilities, with experience in team management.
• Excellent communication and interpersonal skills, with the ability to build relationships across various levels of the organization.
• Understanding of healthcare-specific security regulations, including HIPAA and patient privacy laws.
• Certification in security management (e.g., CPP, PSP) is a plus.

Physical Requirements:

• Ability to stand, walk, and patrol facilities for extended periods.
• Ability to lift and carry security equipment when required.
• Capability to respond swiftly in emergency situations.

Work Environment:

• This position requires both office-based work and frequent on-site visits across healthcare facilities.
• Must be available to work flexible hours, including evenings, weekends, and holidays to ensure continuous security coverage.

Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.