Greeter (Hialeah Hospital)

Greeter

As a Lemontree Healthcare Greeter, you will be the first point of contact for patients, visitors, and staff. Your role is essential in creating a welcoming, professional, and helpful environment for everyone who enters the healthcare facility. You will guide visitors, provide essential information, assist with patient check-ins, and ensure a smooth and efficient flow of individuals entering and exiting the building.

Key Responsibilities:

• Welcoming Visitors: Greet all patients, visitors, and staff warmly as they enter the facility, ensuring a friendly and professional environment.
• Patient Assistance: Help patients with check-in procedures and direct them to the appropriate department or waiting area.
• Answering Questions: Provide basic information about the facility, including directions, services offered, and department locations.
• Health and Safety Compliance: Ensure all visitors follow health and safety protocols, including COVID-19 screening, mask-wearing, and hand sanitizing procedures.
• Managing Traffic Flow: Monitor and manage the flow of people entering and exiting the facility to ensure efficient operations and social distancing protocols.
• Communication: Relay any patient or visitor needs to appropriate staff or departments, ensuring clear and timely communication.
• Appointment Confirmation: Confirm patient appointments and assist with rescheduling if necessary.
• Support Services: Assist with administrative tasks, such as answering phone calls, helping with paperwork, or directing queries to the relevant department.
• Problem-Solving: Address any concerns or issues that arise in a professional and calm manner, escalating issues to management if needed.

Qualifications:

• High school diploma or equivalent; additional customer service or healthcare training is a plus.
• Previous experience in customer service, reception, or hospitality preferred.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive and confidential information with discretion.
• Friendly, approachable, and empathetic attitude.
• Ability to remain calm under pressure in a fast-paced environment.
• Basic knowledge of healthcare protocols or a willingness to learn.

Working Conditions:

• Full-time/Part-time, flexible hours depending on facility needs.
• Must be able to work on weekends or holidays, as needed.
• Standing or sitting for extended periods may be required.

Benefits:

• Competitive hourly wage.
• Health, dental, and vision benefits.
• Paid time off.
• Training and development opportunities.
• A supportive and caring work environment.

Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person