What are the responsibilities and job description for the Hotel Hospitality position at LEMUR ISLAND HOLDINGS LLC?
Job Details
Description
Hotel Ambassadors will serve as the first impression of our resort to a large subset of our guests. As such, a successful candidate will be personable, guest focused, and display exceptional communication skills. General responsibilities include checking guests into accommodations, effectively communicating all resort/hotel policies, collecting methods of payment (or ensuring continued use of previous methods of payment), assigning keys for access to dwellings, and providing directional information to lodging and onsite services. Ambassadors will consistently display a willingness to go above and beyond for guests while on property. Ambassadors are knowledgeable and able to describe the amenities offered by the resort.
Qualifications
- Must be 16 years of age or older.
- Must be outgoing and friendly.
- Be able to speak professionally with guests in person, or via phone.
- Must be knowledgeable and able to explain different assets of our property and applicable policies.
- Must be able to use computer software to check in guest accommodations, verify liability waivers and sell tickets.
- Be a proactive team member of the Hospitality Department.
- Go above and beyond to meet and exceed guest expectations
- Ensure the work area is clean and free of trash and debris.
- Perform daily opening, operating and closing procedures.
- Take ownership in job performance and pride in the workplace.
- Act professionally at all times.
- Must maintain professional, productive and efficient working relationships with all employees
- Work with the Front Desk Manager in maintaining all areas of the lobby, merchandise, and general store.
- Work with the Front Desk Manager in delivering pre-ordered items, or items that are ordered through “O waiter”
- Work with housekeeping to make sure that communication is open and streamlined.
- Assist Housekeeping with duties when applicable.
