Customer Service Representative - Wagner Mechanical

Customer Service Representative

Company: Wagner Mechanical

Location: Metro Area (since 1928)

Job Description:

Wagner Mechanical, the oldest and most trusted residential contractor in the metro area, is seeking a highly motivated individual to join our Customer Service team. This team plays a crucial role in taking care of our customers by answering inbound calls and scheduling service appointments.

Key Responsibilities:

• Answer inbound calls and address customer concerns.


• Schedule services needed for customers.


• Update customer database with accurate and complete information.


• Maintain communication with customers throughout the day.


• Organize work requests and completed work details.

Ideal Candidate:

• Flexible mindset


• Strong communication skills


• Previous customer service experience


• Enjoy working in a fast-paced environment


• Strong problem-solving abilities


• Team player with a winning attitude


• Willingness to work Monday to Friday, and occasional Saturdays

Skills and Qualifications:

• High school diploma or GED


• Previous call center or customer support experience required


• Strong active listening and verbal communication skills


• Ability to manage time and prioritize effectively


• Authorized to work in the U.S.


• Experience level: No experience needed

Benefits:

• Compensation: Starting at $17/hour


• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Vision insurance

Disclaimer:

The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Salary : $17