What are the responsibilities and job description for the Plumbing Branch Manager position at Len the Plumber?
Branch Manager - Plumbing Division
Location: Mt. Laurel/Cherry Hill, NJ
Division: Len The Plumber Heating and Air
Current Operations or General Managers with a residential service background in HVAC, Plumbing, or Electrical encouraged to Apply!
Lead with Passion: Drive Success, Build Culture, Deliver Excellence
At Len The Plumber Heating and Air, we believe exceptional leadership drives customer satisfaction and builds thriving teams. We’re looking for a Branch Manager to lead our Mt. Laurel/Cherry Hill Plumbing Division, one of our busiest and fastest-growing locations. If you’re a passionate leader with a knack for customer service and team building, this is your opportunity to make a lasting impact.
Why Join Len The Plumber?
- Rewarding Compensation: Above market base salary lucrative bonus opportunity.
- Empower a High-Performing Team: Take charge of an established group of top-tier Service Managers and Technicians, driving operational and cultural excellence.
- Shape the Future: Lead with full P&L accountability, guiding business growth, and enhancing customer experiences.
- Culture-Driven Environment: Build a collaborative and positive workplace where employees feel valued and customers feel cared for.
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, and more.
What You’ll Do:
As a Branch Manager, you’ll oversee every aspect of your branch, blending strategic leadership with a passion for customer care and employee development.
Key Responsibilities:
- Leadership Excellence: Inspire, motivate, and mentor your team to deliver exceptional results.
- Strategic Planning: Develop and execute a business plan that aligns with company goals, driving growth, efficiency, and customer satisfaction.
- Customer Service Focus: Ensure every customer interaction reflects our commitment to exceptional service and same-day solutions.
- Team Building: Recruit, retain, and develop talent to create a high-performing, engaged team.
- Operational Oversight: Lead daily operations with a focus on revenue, profitability, and adherence to KPIs.
- Training & Development: Champion comprehensive training programs to enhance technical skills, leadership capabilities, and customer service excellence.
What Makes You a Great Fit?
Experience:
5 years in a managerial role within the service industry (Plumbing, HVAC, or Home Improvement) with a proven track record in P&L management and customer-focused operations.
Leadership Skills:
- A passion for cultivating strong teams and creating a workplace culture that thrives on collaboration and trust.
- Exceptional communication and problem-solving skills, with a customer-first mindset.
Business Acumen:
- Strong analytical skills to interpret KPIs and develop actionable strategies for growth and efficiency.
- Ability to build and execute plans that drive revenue and customer satisfaction.
- What We’re Looking For:
- Visionary Leaders: You see challenges as opportunities and are excited to build a team and a culture that exceeds expectations.
- Customer-Centric Problem Solvers: You’re passionate about delivering unmatched service and ensuring every customer interaction is exceptional.
- Collaborative Innovators: You value teamwork and know how to foster an environment where everyone thrives.
Perks and Benefits That Matter:
- Competitive salary and bonus potential.
- Medical, dental, vision, Pet Insurance and more to keep you and your family, including the furry ones healthy.
- 401(k) matching to support your financial future.
- Paid holidays, PTO, and employee perks like Employee Discount Programs
Ready to Lead with Purpose? Apply Today!
We are a NEXSTAR company, focused on great quality plumbing work and exceptional customer service.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
