What are the responsibilities and job description for the Service Manager position at Len the Plumber?
SERVICE MANAGER - Len The Plumber Heating and Air
Lead Our Growing Team at Len The Plumber Heating and Air!
Are you a dynamic leader with a passion for people, sales, and exceptional customer service? Join Len The Plumber Heating and Air, a trusted name in residential plumbing and HVAC services, as a Plumbing Service Manager for our flagship Baltimore branch. This is your chance to lead our highest-performing team, drive success, and make a lasting impact in the home services industry.
Why Join Len The Plumber?
- Competitive Compensation: Above market base salary lucrative bonus opportunities.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, paid holidays, company paid life-insurance and more.
- Exciting Perks: Company-provided laptop and cell phone, free parking for O's and Ravens games, Employee Discount Program and access to an Employee Assistance Program (EAP).
- Growth-Oriented Environment: Be part of a Nexstar-certified company that values quality plumbing work, top-tier customer service, and employee development.
What You’ll Do:
As a Service Manager, you will oversee a team of 15 service technicians, ensuring they deliver outstanding service to our extensive customer base. Your responsibilities will include:
- Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
- Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
- Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
- Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
- Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.
Essential Job Functions:
- Direct and monitor service tasks, ensuring objectives and sales goals are met.
- Manage administrative tasks like invoicing, new orders, and inventory tracking.
- Audit technician work and customer service to maintain the highest standards.
- Resolve recurring issues and develop solutions to improve operations.
- Train new employees in company procedures and safety standards.
- Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.
Qualifications:
- Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
- Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
- Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.
Experience/Education:
- Required: 3-5 years of direct management experience in plumbing or a related residential service industry (HVAC, Pest Control, plumbing etc.).
- High school diploma required; college degree preferred.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
We are a NEXSTAR company, focused on great quality plumbing work and exceptional customer service.
EOE
