What are the responsibilities and job description for the Receptionist/Call Center Representative position at LENAPE VALLEY FOUNDATION?
In this newly enhanced position, you would be the face of Lenape Valley Foundation (LVF), setting the tone for everyone who calls and walks in the door. Due to internal promotions, we have multiple full-time roles working out of our Doylestown location. Hybrid schedule available.
What You Offer:
- High School Diploma Required or GED
- Computer Proficiency
- Experience in Electronic Medical Records preferred
- Ability to commute to the Doylestown office.
- Excellent communications skills to clearly and accurately provide information over the phone about services.
- Strong attention to detail
- Ability to perform the physical requirement of the job description, with or without accommodation.
What We Offer:
- Paid training and development
- Growth potential within LVF
- Retirement Plan
- Potential for a Hybrid Schedule
- Medical | Dental | Vision
- Credit available for Medical opt-out
- Generous PTO Policy
- 10 Vacation Days | 10 Sick Days | 4 Personal Days | 7 Paid Holidays
- Continuing Education Benefits
- Basic Life Insurance
- Long Term Disability Insurance
- Pet Insurance
What You’ll Do:
RECEPTION
- Greet all individuals with professionalism and respect
- Check individuals in for their appointments, verifying demographic information and coverage for their services
- Utilize reports to verify coverage for services scheduled to assure payment is received and make necessary changes, coordinating with billing staff as necessitated.
- Utilize reports to maintain data integrity in the Electronic Medical Records
- Complete opening and closing procedures
- Manage appointment cancelations for both clients and staff
CALL CENTER
- Answer and respond to incoming calls in a timely manner, providing information regarding LVF services and/or community services
- Assess urgency of calls, transferring as appropriate
- Have knowledge of all LVF programs, including admission criteria and insurance coverage
- Verify coverage for Outpatient Intake, explaining consent for treatment requirements
- Schedule initial contact for access to Outpatient Services
- Sort incoming faxes and associated duties
About Lenape Valley Foundation
Lenape Valley Foundation (LVF) is a premier, non-profit provider of essential human services since 1958. It is driven by its mission to partner with people encountering mental health, substance use, intellectual or developmental challenges as they pursue their personal aspirations and an enhanced quality of life. Evolving in response to community demand and the development of evidence-based treatment, LVF now offers more than 30 life-altering programs to residents of Bucks and Montgomery Counties.
Lenape Valley Foundation is fully committed to being an Equal Employment Opportunity Care Provider and to attracting, retaining, developing, and promoting the most qualified Associates without regard to their race, creed, color, religion, gender, marital status, age, sexual orientation, national origin, veteran status, physical or mental disability, or any other characteristic prohibited by federal, state, or local law. We are dedicated to providing an environment free from discrimination and harassment, and where all people are treated with respect and dignity.
