Concierge

Description

Job Summary: 
The Concierge/Receptionist in our living care community provides exceptional customer service, creates a welcoming atmosphere, and ensures smooth operations. This role combines receptionist duties with concierge responsibilities, offering personal assistance to residents, visitors, and staff. Key tasks include scheduling, managing inquiries, providing information on services and events, and coordinating resident requests, all while enhancing the overall experience for residents and guests.

Responsibilities:
• Greet residents, visitors, and staff with a friendly, professional demeanor, ensuring a positive first impression.
•  Answer phone calls, respond to inquiries, and direct visitors to appropriate departments or personnel.
•  Assist residents with personal requests, such as arranging transportation, scheduling appointments, or organiz-ing activities.
•  Maintain and coordinate appointments, events, and meeting room bookings for residents and staff.
•  Provide information on available services, amenities, and community events to residents and visitors.
•  Manage resident mail, packages, and deliveries, ensuring they are properly distributed.
•  Maintain a clean and organized front desk area.
•  Support administrative functions, including data entry, filing, and processing resident requests.
•  Act as a liaison between residents and other departments to ensure needs are met promptly.
•  Maintain confidentiality and handle sensitive information with care and professionalism.
•  Always adhere to Lenbrook rules and dress code. 
•  Other duties as assigned
 

Qualifications

Education and experience required:
• High school diploma or equivalent.
• Proficiency in using office software (e.g., Microsoft Office, scheduling software) and other relevant systems to manage appointments, records, and communications.
• Experience in a high-end, service-focused role, preferably with seniors or in the hospitality industry.

Schedule: Friday - Saturday 6:30am to 3:00pm

Pay: $19-$22 an hour

Apply Today: If you're ready to take your career to the next level and become part of a dynamic team that's passionate about making a difference, we'd love to hear from you! Apply now and join us on our mission to enrich lives through exceptional dining experiences. Visit our career page today! 

Lenbrook is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all associates. 

Salary : $19 - $22