What are the responsibilities and job description for the Operations Manager position at Lenderworks?

Description :

At Lenderworks®, we believe our team is our competitive edge. Since 2011, we've combined innovation with deep industry expertise, providing unparalleled growth opportunities for our team and supporting a collaborative, client-focused culture. If you're ready to make an impact and be part of a forward-thinking team, Lenderworks is where your career can thrive.

The Executive Assistant and Office Manager will be a crucial partner to the CEO, ensuring efficient management of executive tasks and operations at our Merrifield, VA corporate office. This role is ideal for a highly organized and proactive individual who can seamlessly handle day-to-day executive support, manage office responsibilities, and facilitate smooth operations for the entire team.

Executive Assistant Duties :

Calendar Management : Handle the CEO's calendar with meticulous attention to detail, prioritizing critical appointments and ensuring effective time management.
Document Preparation and Signature Management : Draft, edit, and manage various documents on behalf of the CEO, including memos, emails, and key communications. Coordinate document reviews and ensure timely completion of signature requests.
Meeting Coordination : Organize and prepare for meetings by scheduling, sending reminders, and arranging catering or other logistics as needed. Track and prepare follow-up tasks to maintain momentum post-meetings.
Travel Arrangements : Plan and manage all aspects of travel, including booking flights, accommodations, and transportation, ensuring that the CEO's travel experience is seamless and aligned with business objectives.
Communication Support : Act as the first point of contact for inquiries directed to the CEO, ensuring clear and efficient communication with internal and external stakeholders.
Record Maintenance : Maintain and organize comprehensive and accurate records, including meeting notes, action items, and essential documentation.

Office Manager Duties :

Office Operations : Welcome and assist guests, ensuring a positive and professional experience for all visitors.

Supply Management : Monitor and manage office supply levels, coordinating orders and restocking as needed to maintain a well-equipped office environment.

Mail and Package Handling : Oversee incoming and outgoing mail and package distribution, ensuring timely and secure processing.

Office Maintenance : Assist with light office housekeeping tasks to maintain a welcoming, organized space.

Access Coordination : Work with IT to oversee access for employees and visitors to the office and parking facilities, ensuring security and smooth operations.

Requirements :

High Organizational Skills : Ability to prioritize and manage a wide range of tasks efficiently.

Excellent Interpersonal Abilities : Strong communication and interpersonal skills to engage positively with team members at all levels.

Attention to Detail : Strong focus on accuracy and completeness in all tasks.

Time Management : Demonstrated ability to manage multiple priorities and meet deadlines.

Professional Communication : Exceptional verbal and written skills to support high-level communications.

Proactive Problem-Solving : Strong ability to anticipate needs, make decisions, and work independently.

Industry Knowledge : Familiarity with the mortgage or technology industry is a plus.

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