Senior Manager, Collection Strategy & Analysis

Job Title:             Senior Manager, Collection Strategy & Analysis

Reports To:         VP, Risk Collections Strategy Analysis   

FLSA Status:       Exempt

Department:      Risk       

JOB SUMMARY: Responsible for conducting thorough business analysis around loss mitigation, collection strategies, and collections effectiveness. This position monitors portfolio performance, optimizes collection strategies, and collaborates with cross-functional teams to drive operational efficiency and compliance. Responsible for key initiatives involving test/control models and collection strategies while driving these projects from ideation to implementation.   Advanced analytics are leveraged to support decision-making, improve processes, and ensure adherence to industry regulations and company policies.

ESSENTIAL JOB FUNCTIONS:

• Lead key collection projects from a risk perspective and conduct sophisticated analytics to build best-in-class credit collection strategies.
• Work with cross functional teams to incorporate these strategies and effectively monitor the execution of such strategies.
• Analyze collections data to identify trends, risks, and opportunities for process improvement.
• Develop and refine collection strategies to optimize recovery and reduce charge-offs.
• Conduct comprehensive data analysis using tools such as Excel, SQL, and data visualization platforms (e.g., Tableau) to provide actionable insights.
• Monitor and assess portfolio performance, delinquency trends, and overall risk exposure with providing clear insights that can be distributed at all levels within the company.
• Collaborate with collections and customer experience teams to implement data-driven decision-making processes.
• Perform root-cause analysis on payment defaults and recommend proactive solutions.
• Ensure compliance with applicable laws, regulations, and company policies in all collections activities.
• Create reports and dashboards to effectively communicate insights to leadership and key stakeholders.
• Work closely with risk management and compliance teams to assess and mitigate operational risks.
• Assist in developing and refining predictive models for default risk and customer repayment behavior.
• Support automation and technology initiatives to enhance efficiency in collections operations.
• Develop and maintain performance tracking dashboards to provide visibility into key performance indicators (KPIs) for operations and risk teams.
• Evaluate diverse data sources, including credit bureau data, customer behavior insights, and alternative datasets, to enhance collection strategies.
• Own test and control structure, reporting, and analysis for all collections initiatives.

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

• Bachelor's degree in finance, economics, statistics, computer engineering, or a related field, preferred.
• 5 years of experience years of relevant experience in data analysis, risk management, or financial services, preferred (internships or project work in these areas will be considered).
• Proficiency in Excel and SQL; experience with Python, R, or other programming languages is a plus.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) preferred.

COMPETENCIES:

• Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
• Analytical Skills: Collects and researches data; Designs workflows and procedures; Identifies data relationships and dependencies.
• Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. 
• Problem Solving: Resolves issues quickly and effectively.

• Relationship Management: Manages interactions to service and support the organization; establishes credibility with all interactions.

• Teamwork: Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, reach, and sit for a minimum of 8 hours with or without reasonable accommodation. The incumbent is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.

WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting.

This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership.

OTHER DUTIES

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.