Claim Operations Specialist

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About The Role

In this role the Claim Operations Specialist will investigate/research and process claims to resolution for customer disputes regarding Regulation E and Regulation Z claims. This role will report to the Sr Supervisor of Fraud Claim Operations.



What You'll Do

• Processing, oversight and management of dispute operations of banking and loan disputes regarding balance transfers, failed loan issuance, loan payments, wires, ACH, debit cards, and checks
• Complete operational processes to ensure proper execution of claim resolution, notification to customers, managing exception processing, and ensuring appropriate credits and reversals are executed on behalf of customers
• Drive escalation with external third parties on the resolution of funds transfer and/or facilitate retrieval and redistribution of funds to borrowers
• Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes fraud
• Perform advanced account research and problem resolution
• Possess a strong working knowledge of and adherence to all banking and loan regulations, policies and procedures
• Perform excellent customer service with all points of contact including meeting/exceeding service level expectations
• Develop and maintain strong working relationships with frontline sales and support staff to communicate information and provide assistance related to operational processes
• Perform administrative tasks as needed and other duties as assigned in support of a growing operations function
• Perform outbound communications and calls to customers to resolve disputes as required by the business, support inbound customer calls supporting dispute intake and first-call resolution
  
  

About You

• 2-4 years of prior banking experience, preferably in an operations environment
• Knowledge of claim and dispute regulatory compliance and bank and loan policies and procedures
• Proficient in the investigation and resolution of all claim types, inclusive of chargeback knowledge
• Banking & Claims processing experience and comprehensive knowledge of banking regulations
• Additionally, specific knowledge and experience with Regulation E and Regulation Z is highly preferred
• Excellent customer service, critical thinking, analytical, problem solving, decision making and organizational skills
• Experienced with Microsoft Office Suite, including MS Word, Excel, PowerPoint and Outlook, as well as internet navigation
• Effective written and verbal communication skills
  
  

Work Location

Lehi or Boston

We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.

Time Zone Requirements

Local hours (MT, ET)

Travel Requirements

If you need to travel for work, LendingClub will cover your travel related expenses.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.