What are the responsibilities and job description for the Loan Servicing Quality Assurance Lead position at LendKey?
LendKey , a financial technology firm and a leader in "lending-as-a-service" solutions, improves lives by making lending simple for credit unions, community banks, and their customers. LendKey partners with community-based financial institutions helping them to digitally originate loans, and to buy and sell loans with other financial institutions and fintechs.
LendKey's digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.
Consumer loan servicing efforts on behalf of our credit union and bank clients are a critical component of LendKey's business. The loan servicing team is responsible for providing exceptional support to borrowers, conducting loan account maintenance activities, and collecting monthly payments. The Loan Servicing Quality Assurance Lead will play a crucial role in ensuring the accuracy, compliance, and overall quality of loan-related processes within the Loan Servicing team. This role is responsible for conducting thorough audits of loan files to verify that loan servicing practices align with underwriting guidelines, regulatory requirements, and industry standards. They will identify discrepancies, recommend improvements, and create & facilitate training to enhance the loan servicing process.
What You'll Be Doing :
Training
- Create, maintain, and deliver training to team members of the department
- Demonstrate a high level of knowledge related to all products offered by LendKey and our Lenders.
Quality Control :
Process Improvement :
Risk Mitigation :
Requirements
Personal Attributes / Skills :
What we're looking for :
About Us : LendKey delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell, and broker loans. The platform delivers the technology, servicing, and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. Lenders optimize their offerings by drawing upon LendKey's fintech platform for demand generation, online loan decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently services more than $2.8 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit Lendkey.com for more information.LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com.
LendKey Employees : You must be in your current role for 6 months before applying. You are responsible for communicating to your current manager which internal role(s) you are applying for. This ensures clear communication for everyone involved in the hiring process, and a smooth transition should you be offered and accept a new position.
