What are the responsibilities and job description for the Centralized Collections & Recovery Specialist II position at Lendmark Financial Services?
Job Summary:
The role of Centralized Collections & Recovery Specialist II is to assist customers whose accounts are either delinquent or have been charged off by Lendmark in attempt to make satisfactory payment arrangements on the account. The Centralized Collections & Recovery Specialist will make contact with customers either through outbound or inbound phone calls
Primary Duties & Responsibilities
- Contact loan customers for past due payments and properly note the system of record with the updated status of the account.
- Ability to manage multiple loans and customer relationships
- Initiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer’s ability to pay
- Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
- Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
- Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
- Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
- All other duties as assigned
Minimal Qualifications:
- High School Diploma or GED from accredited institution
- 1-3 years' experience in consumer finance, collections, recovery or other customer contact services
- Effective communication and telephone skills
- Ability to work with minimum supervision
- Working knowledge of Microsoft Windows, Excel and Word Applications
- Bilingual Spanish/English, preferred
Compensation:
- The salary range for this position is $19.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
- This position is eligible for Monthly Incentive compensation based on individual and company performance guidelines.
Working Conditions:
- Normal office environment
Salary : $19 - $24
