What are the responsibilities and job description for the Customer Care Representative position at Lennar Mortgage?
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Overview
Welcome Home! Build your career with Lennar :
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values :
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.
Customer Care Representative Summary :
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
Qualifications
- Three (3) to five (5) years residential, customer care or construction field preferred
- High school diploma or GED preferred
- Valid and unrestricted driver’s license required
- Maintain regular attendance and punctuality relative to daily work schedule is required
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
- Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback
- Team player
Physical Requirements :
Requires the ability to work in excess of eight hours per day, to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and / or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.
FLSA Status : Non‑Exempt
Life at Lennar !
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family. Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including :
LI-LL1
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Responsibilities
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
