What are the responsibilities and job description for the Customer Care Coordinator position at Lennar?

Customer Care Coordinator

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Customer Care Coordinator will handle all incoming customer care telephone calls and inquiries. They will process and manage all paperwork and information related to customer care and quality assurance. Additionally, the Coordinator will maintain customer care records and support various department activities.

A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

Accurately schedule Quality Assurance Walks(2 per home) for the team of 28 Quality Assurance Managers and Customer Care Representatives.

Schedule homebuyers, per required schedule dates, for their Celebration and Acceptance walks of their homes, prior to closing.

Prepare and distribute customer care lot files, walk-thru books, and related materials to project Customer Care Representatives (CCRs).

Receive and process homeowner service requests promptly according to established policies, including settlement and release forms and check requests.

Maintain customer care work authorizations and back charges.

Obtain supervisor approval for all customer care work authorizations and invoices.

Perform post close informational calls and emails providing homeowners educational resources.

Distribute the trade partner list for each community to customer care representatives.

Collect and update project customer care status information, input it into the system, and distribute weekly project reports.

Develop and maintain an organized filing system for projects and individual lots to ensure quick access to all correspondence and related data.

Manage the inventory of customer care forms and walk-thru books.

Order office supplies for the customer care department and representatives.

Assist customer care representatives with scheduling trade partners and homeowner appointments.

Provide support to customer care and / or construction staff.

Perform any additional duties as assigned.

Requirements

Three (3) years of customer service experience, preferably with a homebuilder.

High school diploma or GED required.

Intermediate proficiency in Microsoft Office.

Strong organizational skills.

Accurate data entry, research, and reporting capabilities.

Minimum typing speed of 50 WPM with accuracy for data entry.

Valid driver's license.

Excellent communication and interpersonal skills.

Ability to be proactive in process planning.

Professional attitude required to positively represent the company.

Regular attendance and punctuality relative to the daily work schedule are mandatory.

Ability to understand and follow work rules and procedures.

Physical & Office / Site Presence Requirements :

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies weighing 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment.

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This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits :

We reasonably expect the base compensation offered for this position to range from an hourly rate of $17.87 - $29, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor / living, etc.), and operational considerations.

This position may be eligible for bonuses.

This position may be eligible for commissions.

This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar : Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Salary : $30,000

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