What are the responsibilities and job description for the Homebuyer Concierge position at Lennar?
Overview
Welcome Home! Build your career with Lennar:
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers,
associates, trade partners, shareholders, and community.
Homebuyer Concierge Summary :
This position provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a professional, supportive attitude.
Responsibilities
Homebuyer Experience:
This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.
FLSA Status: Non-Exempt
Life at Lennar:
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:
Type
Regular Full-Time
Welcome Home! Build your career with Lennar:
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers,
associates, trade partners, shareholders, and community.
Homebuyer Concierge Summary :
This position provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a professional, supportive attitude.
Responsibilities
Homebuyer Experience:
- Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process.
- Drive Backlog Management by coordinating transactions with Buyers through the close of escrow.
- Set clear and concise expectations with Buyers that support Lennar processes and policies.
- Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
- Coordinate introductions and meetings between the Buyer, Mortgage, Title, Construction and Sales.
- Assist community teams while executing the division’s Tickled Delighted Happy (TDH) Touchpoints.
- Conditional Loan Approval.
- Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer
- Coordinate New Home Orientation, Celebration and Zero Defect Sign-offs with the Construction Manager, Buyer, Escrow, and Mortgage Company.
- Coordinate document signing for an on-time closing.
- Coordinate Key Release with Buyer, Construction, Title, Mortgage and NHC.
- Ensure all sales files and necessary documents are complete, compliant, and close successfully.
- Ensure all items in the DocuSign queue are completed and current.
- Manage contingency file follow-up.
- Assist in ordering and maintaining Welcome Home Center marketing materials and supplies.
- Back-up for New Home Consultant as needed.
- Perform all other duties as assigned.
- One (1) year of experience supporting a real estate sales team preferred
- High School Diploma or GED required; Bachelor’s Degree preferred
- Valid and unrestricted Driver’s License required with valid auto insurance coverage required
- Idaho Real Estate License preferred
- Proficient in Microsoft Office Suite; including Outlook, Word and Excel
- High level Customer Service in high volume business environment
- Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos
- Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment
- Excellent verbal & written communication skills
- Attention to detail and excellent organization skills
- Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism
- May require some attendance outside of office at homeowner and/or corporate events
This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.
FLSA Status: Non-Exempt
Life at Lennar:
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:
- Health Insurance - Medical, Dental & Vision
- Vacation – up to 3 weeks of vacation per year upon hire
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Home Purchase Discount for Associates
- Associate Assistance Plan
- Everyone’s Included Day
- Student Debt Repayment Program
- This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
Type
Regular Full-Time
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