Front Desk Reception

Job Title: Property Management Receptionist
Location: 381 Haverhill St, Lawrence, MA 01840
Employment Type: Full-time

Position Overview

Serve as the first point of contact for residents, prospective tenants, and visitors. Provide excellent customer service, handle front-desk operations, and assist with administrative tasks that support the property management team. Our office hours are Monday through Friday 9am-5pm.

Key Responsibilities

• Front Desk: Greet all visitors and maintain a friendly, professional reception area.
• Communications: Answer and direct phone calls, emails, and inquiries to the appropriate team members.
• Tenant Support: Provide information about property facilities, rental units, and community policies.
• Administrative Assistance: Organize mail, schedule appointments, and maintain office records. Prepare documents and assist with data entry as needed.
• Coordination: Work closely with property managers, leasing agents, and maintenance staff to address concerns and schedule property tours.
• Payment Handling: Accept rental payments, issue receipts, and follow established procedures for tracking transactions.
• Team Support: Assist with additional projects or tasks as requested by the property management team.

Qualifications and Skills

• Education: High school diploma or equivalent (required).
• Experience: Previous reception or administrative experience preferred; familiarity with property management is a plus.
• Technical Skills: Comfortable using Google Docs and Sheets.
• Language: Spanish and English fluency is required.
• Communication: Strong verbal and written communication skills, with professionalism.
• Organization: Ability to multitask, stay organized, and maintain attention to detail.
• Customer Service: Friendly, proactive approach to handling tenant or visitor inquiries and issues.

Benefits

• Competitive pay
• Paid time off (vacation, sick leave, and federal holidays)
• 401(k) retirement plan
• Opportunities for professional development and growth