E-Commerce Business Analyst

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Join nearly 10,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.

Job Description

The E-Commerce Business Analyst will work cross-functionally with the manager, members of IT, and Digital. eCommerce & Marketing business teams to create a culture of high-quality execution.  This role will serve as the principal technical resource and business partner for the SAP Commerce B2B and B2C eCommerce portal effort and its implementation and enhancement to ensure that the company is properly positioned for future growth.  

• Collaborate with cross-functional teams to gather, understand, and translate business requirements into user stories or use cases for technical teams. 

• Analyze requirements to enhance eCommerce websites and optimize user experiences. 

• Provide functional expertise and insights during design discussions. 

• Design user interaction models, workflows, and interfaces to ensure intuitive user experiences. 

• Effectively communicate complex ideas in a simple, clear manner. 

• Stay current with industry best practices and adhere to relevant standards. 

• Manage relationships with both internal and external partners to drive project success. 

• Ensure solutions align with the organization’s long-term IT strategy. 

• Support feasibility studies, project assessments, and the initiation phase, including scoping, risk management, and estimation. 

• Participate in testing activities to ensure high-quality solutions that meet requirements. 

Preferred Skills: 

• Strong experience with Hybris eCommerce is preferred. 

• SAP experience is a plus. 

• Ability to communicate complex technical solutions and opportunities to non-technical decision-makers. 

• Experience delivering product demos when needed. 

• Familiarity with Agile project execution. 
• Basic project management experience is a plus. 

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Qualifications

Qualifications: 

• Bachelor's degree or an equivalent combination of education and experience. 

• 10 years of experience in IT, with a focus on gathering requirements, system configuration, and customization. 

• Extensive experience in business analysis for eCommerce platforms such as Hybris, Shopify, BigCommerce, Salesforce Commerce, or Adobe Commerce. 

• Demonstrates a strong blend of functional and technical expertise. 

*This is an in-office position, requiring attendance from Monday to Thursday, with remote work on Fridays.

WHAT WE OFFER

At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. 

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.