What are the responsibilities and job description for the Inside Sales Support Specialist position at Lennox International?
AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide. AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times.
WHAT YOU WILL BE DOING:
- Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
- Reviewing mechanical drawings and specifications provided by customers to determine product needs.
- Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
- Processing order modifications, cancellations, and returns accurately and efficiently.
- Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer database and coordinating with third-party vendors.
- Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance the customer experience.
- Maintaining customer records in customer database for accurate tracking and reporting.
REQUIRED QUALIFICATIONS:
- High school diploma
- 2 years of relevant customer service or sales support experience
- Ability to read and interpret mechanical drawings and specifications
PREFERRED QUALIFICATIONS:
- Experience in the HVAC or manufacturing industry
- Bachelor's degree in a related field
- Hands-on experience with CAD software
WHAT WE OFFER:
At Lennox AES, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.
BENEFITS
- Competitive pay with bonus structure that rewards results
- Paid time off
- Industry leading product training
- Medical and Dental benefits
- 401(k) with company match
- Community involvement opportunities
- Much, much more
WE VALUE DIVERSITY
Here at Lennox AES, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox AES is an equal opportunity employer.
Qualifications:
REQUIRED QUALIFICATIONS:
- High school diploma
- 2 years of relevant customer service or sales support experience
- Ability to read and interpret mechanical drawings and specifications
PREFERRED QUALIFICATIONS:
- Experience in the HVAC or manufacturing industry
- Bachelor's degree in a related field
- Hands-on experience with CAD software
