What are the responsibilities and job description for the Senior Analyst - SAP BASIS position at Lennox International?
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
- Support troubleshooting, resolving SAP BASIS related issues – SAP ECC/SCM/BI/,B4 HANA and S4 HANA Applications.
- Follow and maintain procedures and manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI deployment, background job monitoring/scheduling and Disaster Recovery Procedures.
- Evaluate, install and test Support packs and Kernel upgrades
- Resolves application outages, implement corrective and preventative actions
- Performance tuning/troubleshooting systems and application issues
- Maintain system integrity and maximize uptime
- System refresh and Client copy
- Support Database team on Database Upgrades/Migration
- Work with operations teams and functional teams to ensure successful project implementations
- Work with 3rd party vendors to implement technology initiatives and resolve problems/issues/bugs
- Managed systems/ EWA/Alert configuration in Solution Manager
- Coordinate/Manage on call support.
Qualifications
- Experience in the following SAP products such as: ECC, BW, HANA, SCM, SOLMAN, TMS, GTS, GRC , PI/PO.
- Familiarity with ITIL concepts.
- Hands-on experience in SAP Upgrades
- Technical knowledge of SAP infrastructure on Linux/Windows environments
- Experience in Performance monitoring & tuning, interface troubleshooting and landscape optimization
- Knowledge and experience in SAP Java stack administration and Solution Manager are a strong plus.
- Experience in setting up transport management system and working with transports
- Experience supporting mission-critical system and ensuring 24x7 availability of production system.
