Senior Business System Analyst - CX

Job Description

Job Description

Overview

Lennox (NYSE : LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Responsibilities

As a Senior CX Business Solutions Analyst , you will play a key role in the design and implementation of IT solutions that transform the customer experience and streamline operational processes. You will work closely with business and technical teams to identify needs, define system requirements, and ensure successful implementation of solutions.

Key Responsibilities :

• Solution Design and Delivery - Collaborate with CX stakeholders to gather, analyze, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business needs and conform to enterprise standards. Perform system configuration changes and coordinate development efforts.
• Business Process Improvement  – Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that will improve productivity, reduce operating costs, or enhance the customer experience.
• Testing – Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements. Ensure compliance with security and accessibility standards.
• Stakeholder Communication – Act as a liaison between business and IT throughout the entire lifecycle. Provide regular updates, manage expectations, and ensure all parties are aligned and informed.
• Project Management – Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.
• Post-Implementation Support  – Ensure solutions meet objectives by monitoring system usage, collecting user feedback, troubleshooting issues, and identifying improvements.

Qualifications

Qualifications and Experience :

This is an onsite position at our Richardson, TX corporate office. We are in the office Monday - Thursday, with the option of working remote on Friday.

WHAT WE OFFER

At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities.

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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