What are the responsibilities and job description for the Inside HVAC Technical Support Engineer position at Lennox?
Company Overview
WHO WE ARE
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.
Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!
Job Description
WHAT YOU WILL BE DOING
This technical support consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Responsibilities
WHAT WE ARE LOOKING FOR
Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
OUR CULTURE
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
WHO WE ARE
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.
Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!
Job Description
WHAT YOU WILL BE DOING
This technical support consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Responsibilities
- Provide troubleshooting and installation assistance of HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information into the call-tracking database in the event additional follow-up is required.
- Identify and help implement process improvements.
WHAT WE ARE LOOKING FOR
- High school diploma or equivalent experience required.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
- Tuition reimbursement
- Medical, dental, and vision insurance, prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave; 2 weeks paid bonding leave
- Life and long-term disability insurance
- Depending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year
- BENEFITS are subject to applicable eligibility requirements
OUR CULTURE
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Salary : $66,000 - $82,000
