Shift Lead

Job Description

Position Summary :

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the Management; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities

• Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
• Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
• Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities : food focus, counts / inventory, vendor relations
• Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
• Follows and complies with all health and sanitation procedures and adheres to safe work practices
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
• Completes other duties as assigned by Management

Education Requirements :

High School Diploma or GED

Skill Requirements :

Basic Computer Skills

Good understanding of SAP functions and navigation

Excellent communication skills and the ability to research and resolve issues

Knowledge of ways to handle customer and employee injuries, incidents and accidents

Ability to perform repeated bending, kneeling, twisting and overhead reaching

Ability to stand for an entire shift

Ability to frequently lift between 5 to 20 pounds

Ability to occasionally lift up to 50 pounds

Additional Requirements :

Available to work a variety of shifts and / or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Compensation details : 19-21 Hourly Wage

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