What are the responsibilities and job description for the Branded Concepts F&B Manager position at Lenovo Center/Carolina Hurricanes?
This position will effectively manage aspects of the Concessions’ operation with a focus on all communication, business process, and logistical needs for each of our food and beverage branded concept locations, for all events at Lenovo Center in a professional manner with the highest standard.
Job Responsibilities:
- Provide exceptional guest experience and ensure staff are adhering to the highest standards of service.
- Manage communication with food and beverage branded concept leads and other main points of contact.
- Ensures that partner locations meet contractual obligations.
- Assist with hiring, training, and maintaining part-time staff.
- Works closely with staffing coordinator (volunteer group and Lenovo Center staff) to ensure branded concept locations are staffed appropriately.
- Collaborate with Branded Concepts Chef to ensure quality control standards are met.
- Ordering of food and beverage supplies needed for scheduled events.
- Assists with the upkeep of workspace and storage areas.
- Create a pleasing atmosphere for partners
- Coordinate and work well with other departments to ensure guests have an exceptional experience
- Assists with accurate inventory of products.
- Generate all necessary administrative documentation needed for management and clients including client receipts
and daily sales reports. - Stay up to date on new trends, methods, and items that can further improve serving clients.
- Ability to think fast and solve problems
- Other duties as assigned
Experience:
- Candidate must have a minimum of three (3) years’ experience in the food and beverage environment and in a supervisory capacity, preferably in an arena environment.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Guest service oriented with the ability to interact with all levels of management
- Must be available to work irregular hours including nights, weekends and holidays.
- Capable of working long periods which involve standing, bending, reaching, and the ability to lift 50 lbs.
- Knowledge of accounting policy and procedures and POS Systems is required.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Must pass criminal background check
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
