What are the responsibilities and job description for the Part-time Loge Attendant position at Lenovo Center/Carolina Hurricanes?
The Loge Suite Attendant is responsible for both food quality and making quality cocktails for guests in addition to providing excellent professional customer service. Loge Boxes consist of high-end investors, STMs, and regional companies within a shared Suite location. There are 7 Loge Boxes in total and shifts are rotated between staff members.
Responsibilities
- Provide exceptional customer service to important corporate clients and STMs.
- Full service hospitality liaison for the corporate client, running the Loge Box while being with constantly customer-facing.
- Ensure standard stock of beer, wine, and liquor is well-maintained and accounted for throughout the shift.
- Preparing individual Loge suite (stock with appropriate paper goods, setting up induction warming units, inventory of mini-bar fridge contents) and the bar (cut fruit, stock paper goods, canned beer, liquor and wine) prior to customer arrival.
- Reordering food items if needed by entering orders into Bypass Point of Sale system throughout each event.
- Take beverage orders from guests for all alcohol products and enter orders into Bypass system.
- Mix and serve alcohol according to company policy as well as North Carolina Alcohol Law Enforcement (ALE training required).
- Collect drink voucher or credit card payment from client for each alcohol drink.
- Prepare and present guest checks to loge client for payment. Must accurately account for credit card payments and nightly reconciliation.
- Additional responsibilities include but are not limited to inventory, credit card handling, restocking and cleaning loge suite area.
Qualifications - Must be at least 21 years old.
- Must have excellent communication, and customer service skills as well as exceptional attention to detail.
- Should be able to stand for long periods of time including walking up and down stairs and the ability to push carts and lift up to 35 pounds.
- Previous banquet, country club or high end restaurant experience is preferred.
- Must pass a background check
Starting pay is $7.50/hr plus tips
A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 4 hours prior to the event time of each scheduled event (i.e. 3:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $8
