What are the responsibilities and job description for the Vice President of Food & Beverage position at Lenovo Center/Carolina Hurricanes?
The Vice President of Food and Beverage is responsible for overseeing the day to day management and operation of the food and beverage department as well as driving the overall success for events at Lenovo Center. The ideal candidate should have 5 years of first-hand food and beverage management experience, preferably in an arena/stadium setting. The candidate should be a proven team leader and have the ability to create and manage a positive and dynamic culture.
Primary Responsibilities:
Primary Responsibilities:
- Responsible for directing the overall operations and staff of the F&B department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns and deviations to Executive Management.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
- Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
- Create, review, and amend policies & procedures, as required.
- Provides managers clear direction, and the necessary assistance for them to perform their work.
- Evaluates each manager’s performance and makes recommendations for their improvement.
- Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
- Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
- Collaborate with management to improve working relationships with vendors and corporate partners including contract negotiations.
- Ensure the receiving, holding and issuance of products are within quality and control standards.
- Assist in designing and engineering menus.
- Responsible for ensuring compliance with all regulatory regulations within areas of responsibility and reporting potential issues.
- Maintains strict confidentiality in all departmental and company matters.
- Serve as Project Manager for capital enhancements and renovations annually.
- Stay current of arena trends for both food and beverage service as well as technology advancements to better serve customers.
- Serve as Manger on Duty for department and venue as required.
- Other duties as assigned by Management.
Minimum Qualifications:
- Bachelor’s degree preferred
- 5 years of proven leadership and management experience in a food and beverage environment required.
- Strong organizational skills, time management skills and attention to detail required.
- Excellent customer service and problem-solving skills.
- Strong verbal and written communication skills.
- Results-oriented approach to both sales and service management.
- Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships.
- Exhibit good judgment and decision-making skills.
- Strong time management skills and the ability to multi-task and manage a dual role requiring both management of a staff, as well as that of numerous business relationships in a professional manner.
- Availability and willingness to work extended hours including nights, weekends and holidays as games and events dictate.
- Point of Sale (POS) System (Bypass) experience strongly preferred
- Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
- Must have valid driver's license and acceptable driving record
- Must pass a criminal background check
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
