What are the responsibilities and job description for the Host/Hostess position at Lenox Hotel?
Restaurant Host
A smile tells you, you’ve arrived! The Lenox Hotel has been a fixture in Boston since 1900. Nestled in the heart of Boston’s storied Back Bay neighborhood, The Lenox offers a sophisticated hotel experience for today’s adventurous and creative-minded traveler. We boast luxurious accommodations and personalized service complete with a truly independent spirit that allows us the opportunity to connect one-on-one while customizing services for our guests. At The Lenox, we are all about empowering our team members, who are always dreaming up new ways to provide pleasant surprises for our guests. The Lenox is our guests’ home away from home while in Boston. Join us, we’ve been expecting you.
Restaurant hosts are not just seating restaurant goers; they create a warm and welcoming environment for our guests to enjoy and relax. Hosts take a hands-on approach to ensuring guests’ expectations are not just met, but exceeded. We are seeking candidates with a passion for food and wine, and enjoy banter with a diverse clientele are encouraged to apply. Our philosophy is that our guests’ experience will never exceed the experience of our employees, and therefore we are looking for hosts who are excited to work in a team and who foster an energetic and fun working environment.
Hosts work as a team in our three distinct outlets during their day.
- Sweeney’s on Boylston. We’re known for a lively good time and authentic Irish classics served up alongside Lenox favorites. Whenever you amble through our doors, you’ll find us spirited as ever - so sit and stay a while!
- The Irving at The Lenox. Our intimate lobby cocktail bar, The Irving cultivates a sense of intrigue and ambiance, harkening back to the heyday of our turn-of-the-century opening. Step inside, and our love for creating well-crafted cocktails becomes instantly apparent.
- Coming this Spring, Willow & Ivy. Helmed by The Lenox’s Executive Chef Daniel Kenney, Willow & Ivy will offer a fresh take on New England-inspired American cuisine. The reimagined space and menu aim to provide guests with a refined yet inviting dining experience that celebrates regional flavors and culinary craftsmanship.
Key Responsibilities:
- Greet guests, creating a great first impression for their dining experience.
- Assist with managing reservations to ensure timely service
- Answer incoming phone inquiries, including reservation and online orders
- Provide the highest service standards possible to all guests.
- Assist service team with clearing and resetting tables
- Maintain the cleanliness of host stations and equipment.
- Meet and exceed all guest request and expectations with a professional attitude.
Qualifications
- Excellent verbal communication skills in English.
- Multi-lingual a plus
- Some experience in hotels, restaurants, food service or retail preferred
- Knowledge of Toast of similar POS system a plus.
- Ability to work flexible hours including evenings, weekends and holidays as needed.
Benefits:
- Affordable medical, dental, long & short-term disability, AD&D
- 401k plan with generous match
- Vacation, holiday time and paid sick time
- Free meals
