What are the responsibilities and job description for the Application Support Associate - US Based Remote position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals in Birmingham, AL. Apply via Lensa today!
Position: Associate Application Support
Work from home position: The schedule is 40 hours. 12pm ET- 830pm ET
Position Includes
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere CSR Report 2022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
EEO Statement: EOE including disability/veteran
Position: Associate Application Support
Work from home position: The schedule is 40 hours. 12pm ET- 830pm ET
Position Includes
- Primary responsibility- answer phone/chat support requests and respond to customer inquiries.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues by identifying the cause and offering effective solutions.
- Document customer interactions, including details of inquiries, complaints, and actions taken.
- Assist Product Success team in coordinating and executing all activities related to web, online and platform/tool initiatives
- Manage and solve Help Desk tickets on a national level
- Technologically proficient. Familiarity with various operating systems on PCs, and ability to navigate basic computer software and hardware issues
- Ability to troubleshoot technical issues and effectively train on marketing technology and tools
- Support national initiatives and product roll-outs
- Provide clear support to agents using our company tools
- Serve in critical quality assurance role on core product suite
- Assist with other duties as assigned
- 1-2 years digital marketing experience
- Prior customer service experience strongly preferred
- Excellent interpersonal and customer service skills
- Strong verbal and written communication skills
- Ability to change gears quickly to support different customers
- Must be well-organized, process/detail oriented with ability to manage multiple projects simultaneously
- Customer-focused and delivery-oriented
- Team player and an excellent communicator who can work with a variety of people at various levels throughout the company
- Ability to work collaboratively as a team member
- Can work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issues
- Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs
- Ability to manage and meet tight deadlines
- Ability to learn new software programs
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere CSR Report 2022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World’s Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America’s Most Innovative Companies.
- Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
EEO Statement: EOE including disability/veteran
