What are the responsibilities and job description for the Application Support Associate - US Based Remote position at Lensa?
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Position: Associate Application Support
Work from home position: The schedule is 40 hours. 12pm ET- 830pm ET
Position Includes
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Position: Associate Application Support
Work from home position: The schedule is 40 hours. 12pm ET- 830pm ET
Position Includes
- Primary responsibility- answer phone/chat support requests and respond to customer inquiries.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues by identifying the cause and offering effective solutions.
- Document customer interactions, including details of inquiries, complaints, and actions taken.
- Assist Product Success team in coordinating and executing all activities related to web, online and platform/tool initiatives
- Manage and solve Help Desk tickets on a national level
- Technologically proficient. Familiarity with various operating systems on PCs, and ability to navigate basic computer software and hardware issues
- Ability to troubleshoot technical issues and effectively train on marketing technology and tools
- Support national initiatives and product roll-outs
- Provide clear support to agents using our company tools
- Serve in critical quality assurance role on core product suite
- Assist with other duties as assigned
- 1-2 years digital marketing experience
- Prior customer service experience strongly preferred
- Excellent interpersonal and customer service skills
- Strong verbal and written communication skills
- Ability to change gears quickly to support different customers
- Must be well-organized, process/detail oriented with ability to manage multiple projects simultaneously
- Customer-focused and delivery-oriented
- Team player and an excellent communicator who can work with a variety of people at various levels throughout the company
- Ability to work collaboratively as a team member
- Can work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issues
- Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs
- Ability to manage and meet tight deadlines
- Ability to learn new software programs
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
