Associate, Guest Services

Job Details

Job Location

Unity School of Christianity - Unity Village, MO

Position Type

Part Time

Salary Range

$18.45 Hourly

Description

Position Summary: Provide assistance toguests and visitors in making reservations, check in and out and offer a customer friendly lodging environment.

Essential Job Functions

• Accept in bound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.
• Perform check-in and check-out procedures via electronic hotel management system.
• Post payments, balance receipts and prepare lodging reports daily; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
• Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.
• Regular and reliable attendance at the worksite and adhere to assigned schedule. – this position is not a remote or telecommute position.
• Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
• Utilize electronic time management system to input time, attendance and paid off request.
  
  

Non-Essential Job Functions

• Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.
• Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.
• Work overtime, weekends and holidays, as business necessity dictates.
• Communicate with other local hotels, and various Unity departments, as requested.
  
  

Qualifications

Education:

• High School Diploma/GED Equivalent
  
  

Competency Statement(s)

• Able to acquire and apply knowledge, skills, and experience to accomplish results.
• Able to provide high quality service while consistently seeking ways to improve outcomes and enhance service.
• Able to promote a safe and inclusive environment of integrity and honesty.
  
  

Experience

• One-year hotel/motel or guest services experience
• Phone system experience to adequately accept incoming calls, transfer, and supply interdepartmental support
• Customer service skills
• Former cash handling/cashier experience
• Verbal and written communications skills experience to successfully interact with all levels of the organization and variety of guests and visitors.
• Basic office skills include use of office equipment, room set-up, and work order requests.
• Former cleaning or physical labor-intensive experience, preferred.
  
  

Computer Skills

• Basic end user of MS Office: MS Word, MS Excel, MS Outlook
• Basic user of keyboarding and demonstrated data entry skills
• Former experience with hotel management software, preferred or the demonstrated ability to learn and operate the system.
  
  

Certificates & Licenses

• Valid Jackson County Food Handler’s Permit (training provided)
  
  

Other Requirements

• Complete pre-employment skills testing: MS Word, Data Entry A/N, Basic Office Skills
• Fluent reading, writing, and speaking bilingual skills (Spanish/English) required, only when indicated.
  
  

Physical And Mental Requirements

N/A Not Applicable Activity - Not applicable to this occupation

O Occasionally Position requires this activity up to 0-27% of the time (02.5 hrs./day)

F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)

C Constantly Position requires this activity up to 61-100% of the time (5.5 hrs./day)

C Indoor Work

F Sitting/Workstation

C Use of Hands/Fingers

O Lifting 25 Max lbs.

O Carry 25 Max lbs.

F Reach (select): Overhead Forward

O Exposure to Hazards

Type: cleaning chemicals/acid bowl cleaners

O Push/Pull Equipment

Type: Housekeeping cart, vacuum cleaner

C Read/See

C Standing/Walking

C Talk/Communicate

O Stoop/Kneel/Crouch/Crawl

C Operate Computer

O Personal Protection Equipment: latex gloves

Operate Company Equipment

Copier, Fax, Printer, Telephone System, vacuum, mop/bucket, dusting cloths, Cash Drawer, Credit/Check Approval System,laundry washer and dryer, oven, microwave, food holding equipment, convection burner, pancake machine

Work Environment: Lodging and Conference Center Environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.