What are the responsibilities and job description for the Automotive Technical Advisor position at Lensa?
127601BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical Advisor
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.
Summary
The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
Essential Job Functions
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Toledo
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.
Summary
The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
Essential Job Functions
- Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
- Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
- Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
- Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
- Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
- Provide phone and in-dealership technical assistance
- Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
- Troubleshoot and solve final repair attempt situations
- Identify repair shop process improvements and proactive business planning with a focus on the customer
- Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
- Provide support for C.A.G./engineering- providing on ground request support
- Oversee Recall and Required Service Updates (RSU) follow-up and reduction
- Establish yourself as a quality feedback liaison
- Highly motivated, adaptive, and autonomous with the ability to deliver results
- Entrepreneurial individual with a history of leadership and achievement
- Excel in building positive working relationships, cost assessment and conflict resolution
- Understanding of automotive dealership fixed operations
- Ability to travel to dealerships within a designated area
- Ability to communicate technical information to all levels within both the client and the dealerships
- Ability to analyze data and create custom reports
- Ability to effectively use MS Word, Excel, and other customized software
- Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
- Ability to identify and react swiftly to issues that may arise
- Excellent written, oral and presentation skills
- Ability to tackle complex issues and develop innovative and practical solutions
- Proficient with Microsoft Office; Work, PowerPoint, and Excel
- Bachelor’s Degree or equivalent work experience in lieu of degree
- Master Technician Certification or equivalent experience in lieu of certification
- 2 years of automotive experience
- Dealership fixed operations experience preferred
- 75% travel; 2-3 weeks per month
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Toledo
